Assistant General Manager

Summary: Under the direction of the General Manager, the Assistant General Manager (AGM) is responsible for overseeing daily distribution center operations, including product movement, warehouse performance, customer service, safety, and operational efficiency. This position provides leadership and direction to management teams to ensure operational goals, financial targets, and customer expectations are consistently achieved. The AGM is responsible for developing and mentoring leaders, optimizing operational processes, maintaining compliance with company policies and applicable regulations, and fostering a culture of accountability, safety, and continuous improvement. Responsibilities include planning, assigning, and directing work; evaluating performance; addressing employee concerns; and resolving operational challenges through subordinate managers and supervisors. Salary: $120K-$150K/year with a 20% annual bonus opportunity Essential Functions: Oversee and coordinate daily distribution center operations to ensure efficient product movement, inventory accuracy, operational productivity, and exceptional customer service. Develop and execute operational plans to achieve budgeted revenue, expense, productivity, and performance targets. Support business development initiatives and identify opportunities to improve operational efficiency, service levels, and overall profitability. Monitor, analyze, and improve key performance indicators (KPIs) related to warehouse operations, labor productivity, inventory management, product handling, and customer service. Establish and maintain operational procedures for receiving, storing, handling, and shipping merchandise while ensuring inventory accuracy and quality control standards. Ensure compliance with food safety regulations, sanitation requirements, and quality standards, including those related to perishable and frozen products. Oversee regular facility inspections to maintain compliance with occupational safety regulations, food safety requirements, and company standards. Establish and maintain housekeeping, sanitation, and facility maintenance standards to promote a clean, safe, and efficient work environment. Promote a strong safety culture by modeling safe work practices, identifying potential hazards, implementing corrective actions, and ensuring appropriate safety training is conducted. Develop and maintain positive working relationships with customers, vendors, employees, and other business partners. Monitor customer service performance, address service-related concerns, and implement corrective actions to achieve established customer satisfaction and claims targets. Provide leadership, coaching, and professional development to managers and supervisors to strengthen operational performance and employee engagement. Oversee management responsibilities, including interviewing, hiring, onboarding, training, scheduling, performance evaluations, employee recognition, corrective action, and conflict resolution. Support labor relations activities, including employee relations, grievance resolution, and compliance with applicable employment laws and company policies. Establish departmental goals, monitor progress, and provide regular performance updates and operational reports to senior leadership. Evaluate staffing requirements, labor schedules, and workforce capabilities to ensure appropriate coverage and operational efficiency. Assign and oversee operational projects, ensuring accountability, timely completion, and alignment with organizational objectives. Develop, implement, and continuously improve standard operating procedures (SOPs) and operational practices to increase efficiency, consistency, and compliance. Ensure adherence to all company policies and applicable federal, state, and local laws and regulations, including Occupational Safety and Health Administration (OSHA) requirements. Support the Company’s Performance Management Program (PMP) through consistent perform…

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