Assistant Front Office Manager - Luxury Beachfront Boutique Hotel
ConfidentialDescription: Pelican Grand Beach Resort is seeking to hire a passionate Assistant Front Office Manager that will support the Front Office team of our beautiful boutique hotel and apply related skills to accomplish exceptional guest services. Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! At Pelican, we often celebrate our employees’ accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. We are excited that you are considering joining Pelican Grand Beach Resort! Come play with us! We also offer AWESOME benefits such as: 401K (and 401K matching) Full-time - Paid time off Full-time - Insurance to include health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability HUGE employee discounts Multiple parking options One free meal during your shift Many recognition programs Incentive programs Referral programs Growth opportunities Summary The Assistant Front Office Manager is responsible for overseeing the daily operations of the Front Desk, Bell Valet Services, Concierge, and PBX. This role ensures exceptional guest experience, effective team leadership, and strict compliance with hotel standards. The Assistant Front Office Manager must embody genuine hospitality, demonstrate strong leadership, and maintain operational excellence across all guest service touchpoints. Essential Job Responsibilities include but not limited to: Front Desk Operations/Services: In addition to supervisory responsibilities, the Assistant Front Office Manager is expected to cover Front Desk or Night Audit shifts as needed and must maintain flexibility to adjust to business demands, including nights, weekends, holidays, and overnight coverage. Ensure all arriving and departing guests are treated with courtesy and efficiency. Lead the service recovery process, ensuring prompt resolution to guest satisfaction. Safeguard confidential guest information and control guest room key access in line with SOPs. Understand hotel rate plans, codes, and revenue strategies; assist with rate discrepancy reports. Ensure guest requests are fulfilled within prescribed timelines. Partner with other departments to ensure seamless communication and guest service. Support daily room inventory management to optimize revenue while meeting guest expectations. Track and maintain par levels of front office supplies. Provide ongoing training, including monthly one-on-one coaching with team members. Ensure compliance with brand standards, company policies, and departmental SOPs. Lead by example, consistently representing hotel Core Values. Enforce attendance standards and ensure appropriate staff coverage. Adhere to all company safety and security procedures, report accidents, injuries, and unsafe conditions. Maintain professionalism and composure during emergencies or periods of heavy business activity. Serve as a role model in addressing guest concerns and high-pressure situations. Management Responsibilities include but not limited to: The AFOM is responsible for the overall direction, coordination, and evaluation of team members. Directly supervise all non-supervisory employees. Interview, hire, train, develop, and mentor associates; ensure orientation and training standards are consistently met. Plan, assign, and direct work of team members. Engage various strategies of recognition. Conduct performance evaluations, coaching, counseling, and disciplinary actions as needed. Assist with daily balance and credit check reports, supply inventories, and ordering of uniforms and office supplies. Prepare forecasts and reports; assist in developing the Rooms Division budget. Use labor management tools to cr…