Assistant Dispatcher / Customer Service (Waste Management & Recycling)
ALLEGRO SANITATIONJob Overview We are seeking an exceptionally reliable, organized and detail-oriented Customer Service Assistant Dispatcher to support daily operations for a fast-paced waste management and recycling company serving Northern New Jersey. This position combines customer service responsibilities with dispatch coordination to ensure efficient routing, timely pickups, and excellent client communication. In this role, you will serve as the primary point of contact for Customers, Drivers and Employees. The ideal candidate is detail-oriented, able to multitask under pressure, and comfortable communicating with drivers, customers, municipalities, and internal staff throughout the day. Key Responsibilities Answer incoming customer calls, emails, and service requests in a professional and courteous manner Schedule and coordinate waste collection, recycling pickups, container deliveries, and special service requests Assist the dispatch team with routing and communicating daily assignments to drivers Monitor driver progress and respond to route changes, delays, missed pickups, or emergency situations Maintain accurate customer records, service logs, and dispatch reports Resolve customer concerns regarding billing, service issues, missed pickups, and container exchanges Communicate with municipalities, commercial clients, and residential customers regarding service schedules and updates Enter work orders and update dispatch software systems in real time Assist the Dispatcher in planning and assigning routes, loads, or service calls. Monitor driver locations. Communicate with drivers, customers, and other departments to relay instructions or updates. Record and maintain accurate dispatch logs, schedules, and service reports. Handle incoming calls, emails, or messages and respond to inquiries promptly. Support in tracking delivery times, vehicle status, and fuel usage. Report delays, breakdowns, or service interruptions to the Lead Dispatcher or Supervisor. Ensure compliance with company policies, safety regulations, and transportation laws. Assist in maintaining dispatch equipment, systems, and communication tools. Enter service addendums, create child accounts, process cancellations, and stop services in Encore. Review Rear Load and Front Load routes daily for inaccuracies and missed pick-ups. Monitor Rear Load and Front Load drivers via TrackCam camera website. Review and post work orders for missed pick-ups and monthly work orders. Review and post daily charge batches for Rear Load and Front Load extras. Perform other administrative or operational tasks as assigned. Create and schedule work orders for Rolloff, Rear Load, Front Load, and Tractor-trailer services. Schedule and coordinate destruction loads, including gathering necessary documentation and submitting finalized work orders to the Operations Supervisor. Email finalized destruction work orders to the Billing Department. Fill in as a Scale Operator to weigh trucks in and out daily from 3:00 pm – 4:00 pm. Open up on Saturdays, once per month on a rotating schedule for Scale Operations Coverage (4:00am – 12:00pm) Perform other administrative or operational tasks as assigned Support dispatch department with administrative tasks as needed Required Qualifications Education and Experience: High school diploma or GED required; some college preferred. Previous experience as a Dispatcher, scale operator or in a logistics/administrative role is preferred. Scale Operator License is required. However, Allegro Sanitation will assist Employee to obtain such license. Minimum 1-3 years of experience in waste management, transportation, or field operations is a plus. Proficient in Microsoft Office Suite: Outlook, Excel, Teams, Word and mobile electronic device skills. Proficient in using dispatch or routing software Experience with scale or logistics software is a plus. Attention to detail and strong problem-solving abilities. Excellent communication and conflict-resolution skills are a…