Assistant Dispatcher

Description DEFINITION Under supervision of the Operations Control Center Supervisor, the Assistant Dispatcher serves as the primary point of coordination for communications in the Operations Control Center and provides back-up dispatching functions as directed. This position coordinates communications with Dispatch from bus, rail, ADA paratransit operations, public safety personnel, customers, and other sources to support safe, efficient, and reliable operations. This is a bargained position represented by the International Association of Sheet Metal, Air, Rail, and Transportation workers (SMART) Union. The Training Rate for this position is $34.35/hour which increases to $35.48/hour upon completion of probation per the Union Agreement. Distinguishing Characteristics The primary focus of this position is coordinated communication and response from a system-wide perspective. This position may be required to direct and control the movement of revenue vehicles. This position is designated as Safety-Sensitive in accordance with Federal Railroad Administration (FRA) and Department of Transportation (DOT) regulations and will participate in a random testing pool under those guidelines. Supervision Received and Exercised This position reports to the Operations Control Center Supervisors. They have no supervisory authority but will provide expertise and communications with contractor or other NCTD staff as needed. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted. Working Conditions Normal working conditions for this position are in both an office and field setting. Business travel may be required periodically between District sites, governmental agencies, consultants’ facilities, and other locations as required. Examples of Duties Essential Functions Duties may include, but are not limited to, the following: Receives, communicates, and coordinates messages for operational and emergency services during local and regional disasters, civil disorders, and other emergencies involving city and/or county emergency response teams May be called upon to perform Train Dispatching duties as needed to maintain coverage or as otherwise directed by the Operations Control Supervisor Provide first level support in receiving, documenting, reporting, and troubleshooting of operational issues to include mechanical, communications, positive train control, and other systems utilized by NCTD. Monitors computerized information on status, schedule, and assigned location of transit vehicles Maintains operations and maintenance response duty rosters and coordinates response for equipment or infrastructure failures Coordinates alternate means of transportation for passengers during service disruptions. Monitors CCTV’s at stations before/during/after train and bus arrivals to support service connectivity for boarding and/or transferring passengers; relay information to modal dispatchers as appropriate Coordinates with local law enforcement when illegal activities are reported on NCTD’s modes or property Manages unplanned outages in coordination with modal dispatchers and response teams Develops messages for distribution to internal and external stakeholders using NCTD’s internal messaging systems and tools Communicates delays, cancellations and detours to customers via Public Address announcements, digital signage and social media outlets Ensures internal and external contact lists are updated and accessible for OCC staff Prepare and distribute reports Perform related duties as assigned. Qualifications Education/Experience High school diploma or GED required. Associate's Degree preferred. Minimum of three (3) years of experience in a role with similar duties and/or experience in direct bus or rail operations or in a customer service or communications position with experience with similar requirements of duties specified. A combination…

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