Assistant Director of Financial Aid

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Reporting to the Director of Financial Aid, the Assistant Director of Financial Aid has primary responsibility for the day-to-day management of financial aid activities and services for students. The Assistant Director of Financial Aid plays a key role in supporting Mass General Brigham University of Health Professions’ goals for student recruitment, retention, and exceptional customer service, this position provides comprehensive financial aid counseling and support to students and their families and assists with the administration, compliance, and operational effectiveness of the University’s financial aid programs. The Assistant Director advises students and families on financial aid eligibility, awarding, financing options, debt management, and financial planning in a BBAY (bi-annual) environment. The position serves as a knowledgeable resource for students, families, and internal and external partners, while providing expertise and operational support across core financial aid functions. Supports the training, onboarding, and professional development of other staff, contributing to consistent service delivery. Qualifications Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Experience Financial Aid and/or strong customer service experience 3-5 years required Knowledge, Skills and Abilities Excellent organizational, time management, verbal, and written communication skills, and strong interpersonal skills. Excellent communication and interpersonal skills, with the ability to provide clear and supportive guidance to students. Proficiency in financial aid systems, including Colleague Financial Aid Module and Federal Direct Systems. MS Office and data management systems. Knowledge of federal financial aid procedures and regulations. Ability to handle sensitive and confidential information with discretion. Additional Job Details (if applicable) (25%%) Respond to financial aid inquiries via email, phone and meetings; provide exceptional customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current statuses, clarifying/interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds, and financial wellness for students. ( 60% %) Independently perform file review, federal verification, and federal and institutional awarding. Import/Export from Department of Education SAIG mailbox, manage private loan portfolio manage state programs, award and renew scholarships, review applications for short-term loans, and exercise sound professional judgment for special circumstance requests within the BBAY environment. (10%) Create, edit, and ensure timely, consistent communications of financial aid information (virtual and print). Develop student programming for new student enrollment and aid, paying the bill, and loan repayment information and other programming as needed (5%) Work with the Associate Director and Director to create statistical reports related to institutional and federal loan reporting; enrollment trends and scholarship management data (5%) Remain current regarding Institute and federal financial aid policies (3%) Present financial aid information and related topics at MGBU events such as admission sessions, new student open house, and orientation events. (2%) Perform other related duties within OES in support…

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