Assistant Arcade Manager
ConfidentialLocation: Black Oak Casino Resort in Tuolumne, CA Job Title: Cyber Quest Assistant Arcade Manager Company Description: Kids Quest is the nation’s largest hourly childcare provider and entertainment facility, offering play, games, and birthday parties at our partner resorts. Cyber Quest is a unique arcade that features family-friendly games for people of all ages to enjoy together. Compensation: Starting at $20.00 per hour Monthly/ Quarterly Bonus opportunities up to $5,000.00 annually Job Summary: As an Assistant Manager you are responsible for working closely with the Center Director to oversee, lead, and support business operations. Core Job Duties: Center Operations: Assist the Center Director in overseeing daily operations, ensuring a safe, organized, efficient, and engaging environment for guests and team members. Team Leadership: Support the recruitment, training, development, and motivation of team members while promoting professional growth, teamwork, and a positive work environment. Guest Experience: Help foster a culture of hospitality, fun, and engagement by supporting team members in delivering memorable guest experiences that encourage repeat visits. Issue Resolution: Assist in addressing team member and guest concerns promptly and professionally, working toward constructive solutions and positive outcomes. Business Growth: Collaborate with the Center Director to evaluate performance, establish goals, identify opportunities, and implement strategies that increase revenue, guest retention, and overall business success. Inventory & Merchandise Management: Support inventory control, merchandise ordering, product organization, and stock replenishment to ensure operational efficiency, product availability, and an appealing merchandise selection that drives guest satisfaction and revenue. Center Standards & Communication: Help maintain high standards of cleanliness, organization, and operational readiness while keeping the Center Director informed of performance results, operational challenges, and opportunities for improvement. Benefits and Perks: Health & Wellness Benefits – Full-time employees get health, vision, and dental plans. Everyone can join wellness programs, walking challenges, and access free support services! Plan for Your Future – 401(k) available for all employees, with company matching. Free Slushies & Half-Off Food – Enjoy free slushies and fountain drinks while working, plus 50% off all food items! Child Care Discounts – Get 50% off hourly child care for kids aged 30 months to 12 years! Quarterly Incentive Challenges – Help design fun team challenges that boost growth and productivity. Monthly Team Rallies – Celebrate wins and set new goals with your team every month! Paid Training – Build leadership skills you can use at work and beyond! Career Growth – We promote from within! Our training programs prepare you for new roles and center openings. Available to eligible full-time employees **discounts based on age Qualifications, Skills & Experience: Must be 18 years of age or older with an ability to work in a casino/gaming environment Must be able to complete and pass required background screening (which may include a drug test) Availability to work a variety of shifts, including evenings, weekends and holidays. Be passionate about play and children, enjoy meeting new people A Bachelor’s Degree in Business Management, Education or Child-Care Management (preferred) Management experience (minimum one-year required) Microsoft Office program experience, operating a POS system, and cashiering (preferred). Experience with POS use and Cashiering (a must) Inventory management, experience with ordering, and merchandising (preferred)