Asset Management Analyst

The Management Associate will support IT Asset Management by assisting with technology asset lifecycle processes, CMDB activities, financial operations (FinOps), mobility management, requisition creation, reoccurring reporting, and process improvement initiatives. This role will work closely with the Asset Management team and vendors to ensure accurate data, timely execution, operational efficiency, and compliance with corporate standards. This entry-level role provides broad exposure across IT operations while supporting initiatives that improve data quality, automation, governance, procurement discipline, and customer service. Job Responsibilities: Asset Management & Operational Support Create and support IT purchase requisitions, requisition tracking, purchase order administration, and related documentation. Coordinate with vendors and internal stakeholders to resolve procurement, invoice, and operational issues. Assist with mobile device inventory, reporting, audits, compliance activities, and data collection. Support mobility service process improvements, automation opportunities, and operational reporting. Monitor, triage, update, and resolve assigned IT Asset Management tickets in alignment with service level expectations. Identify opportunities to improve operational processes through automation, standardization, and workflow improvements. CMDB & Configuration Management Support Data quality and compliance: Run regular CMDB health checks and data quality reviews to find duplicate, stale, incomplete or orphaned configuration items (CIs). Produce exception reports and track fixes through to completion. Ownership and remediation: Find CIs that are missing an owner, support group or accurate lifecycle status. Work with the IT responsible teams to validate, fix or update their documentation, and escalate repeat problems to the CMDB governance lead. Reconciliation and discovery: Check CMDB records to flag data gaps, integration errors and conflicts between sources. Governance support and reporting: Maintain CMDB health metrics and prepare updates for the CMDB governance council. Assist keeping CMDB standards, procedures and the data dictionary current. Financial Operations (FinOps) & Reporting Support IT financial reporting, analysis, budgeting, forecasting, accruals, invoice tracking, and chargeback activities. Assist with dashboard development, reporting automation, and financial data integrity across asset and financial systems. Partner with stakeholders to provide timely operational and financial reporting Minimum Education, Knowledge, Skills and Abilities: Bachelor's degree in Information Technology, Information Systems, Business Administration, Finance, Supply Chain, or a related field preferred. 0–3 years of experience in IT, business operations, finance, procurement, asset management, customer support, or related disciplines. Internship, co-op, or project experience supporting technology, reporting, analytics, ticket management, or operational processes is a plus. Strong analytical, problem-solving, organizational, and time-management skills. Effective verbal and written communication skills with strong attention to detail and data accuracy. Ability to manage multiple priorities in a fast-paced environment and learn new systems quickly. Proficiency with Microsoft Excel, Power BI, and Microsoft 365 applications. Interest in IT Asset Management, CMDB, FinOps, procurement, ticket management, and process improvement. Experience with ServiceNow, Apptio, ERP systems, reporting tools, or asset management platforms is preferred but not required.

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