Area Parts & Service Manager - Quebec Zone

Job Description Area Parts & Service Manager - Quebec Zone R5 Brossard, QC Deadline: This posting will close by October 14, 2026 at 11:59 PM EST. The anticipated annual base salary for this position is $92,700 - $121,700. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications. Toyota Canada Inc. (TCI) currently has an exciting opportunity for an automotive enthusiast to support our Quebec Zone. This is a permanent, full-time opportunity and will report to the Manager, Parts and Service. The selected candidate will communicate, process, information and policies between TCI and various dealers and suppliers. What We’ll Bring Company & Culture A hybrid work environment A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career A focus on respect for people and continuous improvement Summer Hours – condensed work week during the summer Benefits Competitive compensation package including bonus Extended health care and dental benefits effective immediately Company pension plan with additional employer contributions Associate vehicle discount program Company Demo vehicle Reimbursement programs (tuition & fitness) Paid holiday shutdown and competitive paid time off benefits Sabbatical leave program What You’ll Be Doing Dealership Fixed Operations Development Business matters including operational analysis, staffing, and staff capability. Based on needs and priority – analyzes, plans and assists Dealer management staff in Parts and Service Follows up to ensure that dealers have implemented and maintain key programs, including but not limited to Toyota Service Marketing (TSM), and Total Quality Management (TQM). Liaise between the P.D.C and the dealerships on policy issues that require clarification. Dealership Accessories Sale Monitor objective and achievement Assist dealers in developing marketing plans to ensure high visibility of accessories in the showroom Help design pay plan, processes, product visibility and training to maximize accessory sales Marketing Assists, where necessary, to ensure the Dealers develop and maintain an effective after sales marketing strategy which is complimentary to National and Zone marketing initiatives. Other activities include but are not limited to: U.I.O. analysis to determine market potential and related sales and retention targets. Effective use of marketing and merchandising programs Use of event marketing such as service clinics and second delivery nights. Ensures adequate customer follow-up and retention systems are in place and properly utilized. Maximize dealer CO-OP utilization. Responsible for claim authorization process. Warranty and ECP Monitors dealer receivables to ensure that claim administration is current. Administers warranty labor rate applications to ensure the warranty and ECP reimbursement rates are current. Enlists the assistance of and supports the Field Warranty consultant to address claim administration problems and training needs. Encourages the sale of ECP as a customer satisfaction and retention Tool. Customer Satisfaction Identifies Customer Satisfaction issues which are a result of Dealer Process, policies facility and staffing. Enlists the assistance of and supports the Field Customer Relations Consultant in addressing these issues. Represent TCI for Quebec Small Claims Court Dealer Image During regular dealer contacts, monitors housekeeping activities and the use of corporate image materials. Ensures after sales facilities and personnel portray a professional image as identified by the Dealer Image and Operating Standards. Technical Support Ensures that the dealerships attend technical training and that the dealership meets the TECSMART training standard. Ensure that the TCI/dealership training records are accurate. Encourages the regular submission of technical reports (flash product reports). Enlists the assistance of and supports the Field Tech…

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