Area Manager, Pharmacy

DESCRIPTION Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for an Area Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! The Area Manager has responsibility for specified inbound operations, outbound operations or a functional process responsibility within the fulfillment center on a specified shift or across multiple shifts. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department. #everydaybetter Key job responsibilities Review work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Lift up to 49 pounds and frequently push, pull, squat, bend, and reach Stand/walk for up to 12 hours during shifts Work in an environment where the noise level varies and can be loud Support all quality programs to ensure we are delivering the highest quality for our customers and adhering to all Pharmacy regulations. Proactively identify and lead process improvement initiatives and Lean tools You and your team of pharmacy associates are responsible for getting PillPack customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead operational improvements and change with quality and speed. High attention to detail including proven ability to manage multiple, competing priorities simultaneously Ability to think strategically and execute methodically Ability to work in a fast-paced environment where continuous innovation is desired Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions. Willingness to roll up their sleeves and do whatever is necessary Ability to clearly communicate data insights to others Perform other duties as assigned BASIC QUALIFICATIONS Bachelor's degree, or 2+ years of Amazon experience Experience managing direct reports Experience with planning, performance metrics, and process improvement Can have an active and unrestricted pharmacy technician license or the ability to obtain a pharmacy technician license within 1 year of hire Work flexible schedule including weekends, nights, and holidays Authorized to work in the U.S. without sponsorship PREFERRED QUALIFICATIONS Bachelor's degree or equivalent in Engineering, Operations, Supply Chain or a related field Experience in manufacturing, production, distribution logistics environments, retail, or grocery management roles Experience developing or delivering training programs across multiple sites or regions Experience with WMS systems Experience in understanding performance metrics and developing them to measure progress against key performance indicators Experience with Lean/Six Sigma Management of a minimum of 15 employees (including payroll, performance management, work-flow assignment) Pharmacy or healthcare operations experience in a regulated industry. Preference for understanding…

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