Area Manager II - Hollister, CA
Amazon.comDESCRIPTION Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As an Area Manager at our fulfillment center in Hollister, CA, you'll lead a team at one of the hardworking operations that keeps our promise to customers every single day. Our Hollister site is a fast-paced, high-volume operation where your team picks, packs, and ships with speed and precision. It's where strong leadership meets world-class operations, and you'll be right in the center of it — setting the pace on the floor and driving results. As part of an established, high-performing operation, you'll build on a strong foundation — developing your team, raising the standards, and strengthening the culture that defines this site. Your leadership will help take a proven operation to the next level. This is your opportunity to own the floor, develop people, and drive the results that keep our promise to customers. Key job responsibilities Own your operation: Take full accountability for safety, quality, productivity, and customer delivery across your area. Lead and develop your team: Manage, coach, and motivate a team of hourly associates, setting clear expectations and building a culture where people do their best work. Drive continuous improvement: Spot inefficiencies, champion process improvements, and turn performance data into decisions that move the business forward. Deliver for customers: Ensure every order reaches the right customer, at the right time, at the right location — and raise the bar on how we get there. Collaborate cross-functionally: Partner with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop and execute plans that hit business objectives. Additional Job Elements to This Hands-On Leadership Role Lift and move items up to 49 pounds; frequently push, pull, squat, bend, and reach Standing and/or walking for up to 12 hours during shifts Ability to work in environments where the noise level varies and can be loud Ability to work in environments subject to variable temperatures and weather (delivery stations include outside loading areas) Able to access all areas of the building, including continuously climbing and descending stairs where applicab BASIC QUALIFICATIONS 2+ years of employee and performance management experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays A Bachelor's degree or International Equivalent, OR 2+ years of Amazon (blue badge/FTE) experience, OR 6+ years of Military Experience PREFERRED QUALIFICATIONS 1+ years of performance metrics, process improvement or lean techniques experience Experience managing a team of 20+ employees Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) Excellent customer service, communication, and interpersonal skills A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to compa…