Organization Overview:

Vivo for Healthier Generations is a charity with a profound purpose to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies practices in social innovation to co-create and measure new kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles. Together, we create meaningful impact and change with individuals, our community and for the planet. 

Core Accountability:

Own the safe, efficient, and well-executed day-to-day operation of the aquatic facility. Ensure the right people are in the right place at the right time, while maintaining the highest standards of safety, compliance, and on-deck performance.

Primary Responsibilities:

Scheduling & Staffing

Accountable for ensuring all shifts are properly staffed and compliant.

• Build, manage, and publish staff schedules
• Approve shift changes and coverage requests
• Ensure compliance with Employment Standards and internal policies
• Monitor staffing levels and proactively address gaps

On-Deck Operations

Lead real-time execution of daily pool operations.

• Assign and manage staff deployment (positions, rotations, breaks)
• Oversee pool set-ups and shift execution
• Make real-time decisions to ensure smooth operations
• Support Head Guards and lifeguards during shifts

Health & Safety

Ensure a safe environment for guests and staff at all times.

• Enforce lifeguarding standards (scanning, positioning, ratios)
• Lead and support emergency response situations
• Ensure accurate incident reporting and documentation
• Maintain compliance with AHS regulations and safety standards

Workforce Management

Maintain a sustainable and effective workforce.

• Track hours, fatigue, and workload across the team
• Identify staffing risks and operational pressures
• Support staffing planning and adjustments

Performance Management (Operations-Based)

Drive accountability and performance on deck.

• Monitor attendance, reliability, and shift performance
• Provide real-time coaching and feedback
• Address immediate performance concerns
• Escalate ongoing or serious issues to the Manager

What Success Looks Like

• Shifts are consistently staffed, organized, and running smoothly
• Safety standards are upheld without compromise
• Staff are clear on expectations and performing effectively
• Issues are addressed quickly and proactively
• Guests experience a safe, well-managed, and positive environment

Key Mindset

• Own the shift – take full accountability for what happens on deck
• Safety first, always – no compromises
• Be proactive – anticipate issues before they happen
• Lead in the moment – visible, decisive, and supportive

Qualifications:

• Minimum 3 years of progressive aquatic leadership and supervisory experience
• Current Intermediate First Aid and CPR-C/AED certifications
• National Lifeguard
• Swim Instructor
• Lifesaving Instructor
•  Post-Secondary Diploma and/or University Degree in kinesiology, recreation or customer service management, business, etc.

The following certifications are considered an asset:

o   Lifesaving Society Trainer

o   National Lifeguard Instructor

o   First Aid Instructor

o   Pool Ops 1

o   Water Fitness Instructor

Please visit our careers page to see more job opportunities.