APD E911 Communications Dispatcher II

Job Description Position open until 11/16/2026 Salary: $23.51 per hour General Description And Classification Standards Performs radio communication dispatch and telecommunication duties for the Atlanta Police and Aviation Department Duties include, but are not limited to: communicating effectively with the city and county, units, and personnel and maintaining their status to ensure safety; answering multiple telephone lines and dispatching as required; handling emergency and fast-paced situations; providing information and assistance; and maintaining a variety of records, files, and logs. Supervision Received Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks. Responsibilities Essential Duties and Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. Performs multiple tasks simultaneously; takes appropriate action when presented with a stressful life/death situation; remains calm under all circumstances. Answers multiple telephone lines; handles all 911 calls within the Department of Aviation jurisdiction or transfers the call to appropriate agency; handles other calls appropriately and updates call lists. Maintains field unit status at all times to ensure safety of personnel performing activities including working accidents, hazardous incidents, traffic control, pursuits, calls in progress, working incidents, etc. Communicates effectively and coherently over radio channels initiating and responding to calls; issues case numbers; notifies others when services are requested/required. Dispatches emergency calls and provides communications support to all Atlanta Fire Rescue units engaged in emergency and non-emergency activities. Provides the general public with directions and referrals, answers to citizen complaints and concerns and any other information requested regarding the community or situation. Contacts various utility companies to resolve problems such as gas detection, power failures, etc. Exercises judgment and initiative in dispatching emergency calls and other requests. Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility. Provides quality customer service on all interactions with the public and AOC supported operations. Monitors video surveillance systems and relays observations to responders upon request. Monitors access control systems and duress alarms, and coordinates security and law enforcement responses. Operates the Computer Aided Dispatch (CAD) system to track, record, and prioritize incidents and incident responses. Acts decisively when incident conditions change and/or airport staff or facilities are endangered. Coordinates communications with airport responders to airport incidents. Staffs and supports the activation of EOC as directed. Conducts detailed and comprehensive briefings to relief Telecommunicators before leaving workstation(s). Uses independent judgment and discretion in the handling of emergency situations, determining and deciding upon procedures to be implemented, maintaining standards, and resolving problems. May oversee temporary or contract workers as needed. May perform other duties as assigned. The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization Qualifications Knowledge Skills and Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list. Knowledge of dispatching and communication systems and local law enforcement practices, policies, and procedures. Knowled…

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