Animal Services Dispatcher

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section. ABOUT THE POSITION The Riverside County Department of Animal Services has an opportunity for an Animal Services Dispatcher located in Jurupa Valley. The Animal Services Dispatcher will work in a fast-paced environment receiving emergency and non-emergency animal-control related requests for service from staff, the public, and outside agencies, including law enforcement. They will dispatch Animal Control Officer personnel via computer, radio, and/or phone. Operate telephone and radio equipment while entering and updating calls in the department's case management system Chameleon. Document actions taken, update pending calls, and handle follow-up inquiries and requests for estimated arrival times. Provide administrative support as assigned, including citations, collections, permits, hearing scheduling, and related duties. Competitive candidates will have experience using Chameleon software, experience in a call center or dispatch role handling a high volume of inquiries (for a large enterprise), along with strong customer service skills. Experience operating two-way radios, using mapping tools, and maintaining detailed electronic records while handling telephone or radio traffic. Candidates that are bilingual in Spanish and ASL are highly desired. This position currently follows a 9/80 schedule. The Animal Services Dispatcher is a journey level classification and reports to an appropriate supervisory or management level position. This class is characterized by the responsibility for receiving and responding to a variety of routine and emergency animal-related calls for service and dispatching Animal Control Officers in the field. Incumbents may also have responsibility for performing clerical and administrative support duties. Meet the Team! The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms. EXAMPLES OF ESSENTIAL DUTIES Receive calls for service from departmental staff, the public and outside agencies and determine appropriate action to be taken; evaluate calls and provide information in accordance with departmental policies and procedures, as well as local and state animal control ordinances; route calls to appropriate personnel as necessary. Dispatch calls for service; utilize department case management software, mapping tools and radio systems; assign priority level to call based on established departmental procedures and guidelines and dispatch animal control officer staff based on appropriate geographical location. Track the location of Animal Control Officers; monitor Officer location via a GPS tracking system; perform routine safety checks, dispatch for back-up assistance and take appropriate action as needed to ensure the safety of Animal Control officers. May perform administrative and clerical support duties (e.g., process kennel permits and citations, schedule hearings, maintain filing systems, and generate and mail out departmental correspondence). MINIMUM QUALIFICATIONS Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination. Experience: Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complai…

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