Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Position Summary

Reporting to the Team Lead, Sales and Distribution, the Logistics Administrator is responsible for coordinating and monitoring the movement of customer shipments throughout the supply chain. This role serves as the primary point of contact for shipment tracking, delivery coordination, carrier communication, and logistics issue resolution to ensure customers receive exceptional service.

The Logistics Administrator works collaboratively with internal departments, carriers, pharmacies, wholesalers, patient support programs, and healthcare stakeholders to ensure timely, accurate, and compliant deliveries while maintaining Specialty Health Network's service standards.

The successful candidate demonstrates exceptional customer service, analytical thinking, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Logistics Coordination & Shipment Tracking

• Monitor and track shipments from order release through final delivery.
• Coordinate shipment movement to ensure service level agreements (SLAs) and delivery timelines are achieved.
• Investigate shipment delays and proactively communicate updates to customers and internal stakeholders.
• Verify shipment details including: Purchase Order numbers Delivery numbers Pickup references Shipper and receiver information Hours of operation Quantities Special handling requirements
• Coordinate Proof of Delivery (POD) requests for internal teams, warehouses, pharmacies, Specialty Care Centers (SCCs), and Specialty Pharmacy Networks (SPNs).
• Perform shipment tracking analysis, including: Successful deliveries Re-attempted deliveries Delayed shipments Delivery exceptions

Customer & Carrier Support

• Respond to customer and internal inquiries promptly, professionally, and accurately.
• Coordinate pickup and delivery appointments for patients, pharmacies, clinics, and healthcare providers.
• Communicate appointment confirmations and scheduling changes to all applicable parties.
• Liaise with transportation partners to obtain delivery updates and estimated arrival times (ETAs).
• Escalate service disruptions, transportation issues, and delivery concerns to carriers and internal stakeholders as required.
• Support carrier onboarding and carrier vetting processes.

Operational Support

• Enter customer orders accurately while following established Standard Operating Procedures (SOPs).
• Investigate and resolve shipment discrepancies and operational exceptions.
• Maintain accurate shipment documentation and tracking records.
• Provide ad hoc logistics reporting and shipment information to internal stakeholders.
• Cross-train within Operations to support business continuity and departmental coverage.
• Participate in continuous improvement initiatives to enhance logistics processes and customer experience.

Quality & Compliance

• Follow all Specialty Health Network policies, SOPs, and regulatory requirements.
• Report all Adverse Events (AEs) and Product Technical Complaints (PTCs) immediately in accordance with company procedures.
• Maintain confidentiality and compliance when handling patient and customer information.
• Support audit readiness and documentation requirements.

Additional Responsibilities

• Support departmental projects and administrative initiatives.
• Participate in overtime, rotational schedules, weekends, holidays, or on-call coverage when business requirements dictate.
• Perform additional duties as assigned.

Qualifications & Experience

Required Experience

• 2–4 years of experience in logistics, transportation, customer service, supply chain, or a related operational environment.
• Experience coordinating deliveries, shipment tracking, or transportation logistics.
• Experience working with multiple stakeholders in a customer-focused environment.

Required Skills

• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Exceptional customer service and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work independently while collaborating effectively within a team.
• Strong interpersonal, negotiation, and relationship management skills.
• Adaptable, responsive, and self-directed.
• Demonstrated ability to make sound decisions under pressure.

Technical Skills

• Advanced Microsoft Excel (Mandatory)
• Microsoft Outlook
• Microsoft Word
• Microsoft PowerPoint
• Experience maintaining databases, reports, and spreadsheets.
• Experience with ERP, transportation management, or order management systems is considered an asset.

Language Requirements

• Strong bilingual communication skills (English/French) – written and verbal.
• French Asset.

Education

• Post-secondary diploma (2–3 year College Diploma) in: Supply Chain Management, Logistics Business Administration, Operations Management Related field.

Equivalent combination of education and experience may be considered.

Professional certifications (considered an asset):

• Supply Chain Management Professional (SCMP)
• Certified Logistics Professional (CLP)
• APICS/ASCM Certification

Core Competencies

• Customer Focus
• Accountability
• Collaboration
• Communication
• Problem Solving
• Planning & Organization
• Attention to Detail
• Adaptability
• Continuous Improvement
• Decision Making

Working Conditions

• Office-based environment.
• Frequent communication with internal teams, transportation providers, and customers.
• Ability to work flexible hours, overtime, weekends, holidays, and rotational on-call schedules when required.
• Fast-paced environment requiring management of multiple priorities and time-sensitive shipments.

Position Impact

Operational Impact

Supports the successful execution of daily logistics operations through effective shipment coordination, issue resolution, and customer communication.

Customer Impact

Contributes directly to customer satisfaction by ensuring timely delivery updates, proactive communication, and exceptional service.

Financial Impact

Helps minimize transportation costs, delivery failures, and service disruptions through proactive shipment management and carrier coordination.

Compliance Impact

Supports compliance with company policies, quality standards, and regulatory requirements related to pharmaceutical distribution.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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