Analyst, Digital Applications Support – Procurement, Excellence, Assurance and Transformation

Job Title: Analyst, Digital Applications Support – Procurement, Excellence, Assurance and Transformation Location: Montreal, QC - Hybrid Duration: 12 months Job Description: Great opportunity to work for a global mining company who works to leave a lasting, positive legacy. Play a key role in driving the digital transformation within Procurement Bilingual - English & French. About the Role: As an Analyst, Procurement Digital Applications Support, you will provide Level 2 functional and technical support for digital procurement solutions, with primary responsibility for eCatalogues, SAP Ariba Sourcing and Contracts, and SAP Fieldglass. You will diagnose incidents, resolve application and data issues, coordinate technical fixes across internal and external technology teams, support change releases and continuous improvement. The role works closely with Procurement, business users, platform owners, SAP support teams and external partners to maintain reliable services and a consistent user experience. Key Responsibilities: Own and progress Level 2 incidents, service requests and problem records through the enterprise IT service-management process, meeting agreed priorities, service levels and escalation requirements. Triage issues by reproducing faults, analysing application behaviour, validating configuration and master data, reviewing interfaces and logs, and documenting clear root-cause findings. Coordinate process improvement and solution enablement projects in alignment with standard protocol and frameworks Support testing and release activities by preparing test scenarios, executing functional and regression testing, recording evidence, managing defects and validating production outcomes. Maintain support documentation, knowledge articles, known-error records, troubleshooting guides and standard operating procedures. Monitor recurring incidents and service trends, identify systemic causes, and recommend configuration, process, data or training improvements. Work within security, change, release, data-privacy and segregation-of-duties controls, ensuring production changes are authorised and traceable. Platform-Specific Accountabilities: eCatalogues Plan and coordinate supplier enablement projects from initial assessment through discovery, configuration, test to go-live and transition to operational support. Assess supplier capabilities and business needs and support selection of the appropriate enablement channel, including hosted catalogue, punchout/OCI, external marketplace or other integration. Gather, document and validate technical and business requirements for catalogue content, connectivity, purchasing processes, security, data and integration. Coordinate activities across suppliers, Procurement, ERP master-data, external technology partners escalating risks and dependencies where required. Manage and validate catalogue content, including UNSPSC classification, pricing, units of measure, availability, images and overall data quality. Support end-to-end connectivity, catalogue search, cart return and purchase-requisition testing, recording evidence and coordinating resolution of identified defects. Support defect management, cutover, go-live and hypercare, maintaining clear ownership and communication until the service is stable. Maintain project plans, risks, dependencies, status reporting, technical and support documentation, and complete handover to operational support teams. Track adoption, transaction success and content quality after go-live, identifying and coordinating corrective actions and continuous-improvement opportunities. SAP Ariba Sourcing and Contracts Support sourcing and contract-based user queries and adhoc technical support request. Support contract workspaces, templates, clauses, document assembly, tasks, approvals, amendments, expiries, metadata and access controls. Investigate user provisioning, role, group, permission, notification and workflow issues, escalating configuration defects where requ…

View the full posting and apply