America Data Center | Infrastructure & Operations Department-Server Management AVP (Windows System Administrator)

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Responsible for ensuring that the performance of the Windows system is maintained and operating at maximum levels of productivity and efficiency. This incumbent will also provide end-user support and troubleshooting services. 

Windows System Administration

• Install, configure and maintain development, test and production of Window servers

• Install, upgrade, support and troubleshoot enterprise applications hosted on Windows Server

• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security and phone system

• Manage the Active directory and configure security settings or access permissions for groups or individuals

• Schedule software distributions and installations to minimize user disruption, in order to support time critical release upgrades, to deploy urgent patches, and to maintain current projects

• Perform proactive and reactive troubleshooting to effectively identify potential incidents or problems

• Develop trends by monitoring and analyzing incoming calls, problems and support requests

• Monitor and evaluate efficiency of software/hardware usage and make recommendations

• Diagnose and quickly resolve a wide range of Windows applications, systems and networking problems to help minimize downtime

• Ensure server backups and networked user backups are performed on a regular basis

• Report service improvements implemented and recommend actions to further improve performance and service delivery

Desktop Support

• Provide end-user support and resolve problems in a timely manner

• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers, desktops or notebooks that has authorized access to the network

• Assist end-users in determining appropriate software solutions to meet business needs while complying with bank’s policies, procedures and budget constraints

Security & Inventory Control

• Maintain inventory and documentation for all equipment, software and software licenses

• Return defective equipment/parts to maintenance inventory, documents customer repairs, maintain and restock assigned parts inventory to insure proper spare parts levels

• Assign users and computers to proper groups in Active Directory

• Install and configure end-point protection software, virus definitions file on all bank owned computers/laptops

• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses

• Maintain and update security baselines for servers and its software

Compliance

• Understand, comply with and monitor the activities, if necessary, of all applicable laws and regulations

• Bachelor's degree required
• Minimum 5 years of system maintenance experience
• Demonstrate knowledge in Windows AD, MS Exchange, Endpoint Protection, MS SQL, VMware vSphere, Intel platform server, Enterprise Backup solution
• Demonstrate Regulatory and compliance knowledge and financial/ banking industry knowledge
• Bilingual ability in English and Mandarin required