Airport Traffic Operations Manager

Airport Operations Manager – Traffic & Curbside Operations Location: Charlotte, NC Position Type: Full-Time | Onsite Compensation: $90,000–$95,000 annually About the Opportunity We are seeking an experienced and hands-on Airport Operations Manager to oversee traffic control, curbside enforcement, and passenger assistance operations at a major international airport in Charlotte, North Carolina. This is an exciting opportunity to lead operations under a newly awarded five-year airport contract, establish operational processes, develop a strong frontline team, and ensure safe, efficient, and customer-focused airport operations. The ideal candidate is a strong operational leader with experience managing large teams, multiple shifts, and fast-paced, public-facing environments. Candidates with backgrounds in airport operations, ground transportation, parking operations, law enforcement, military, or security management are encouraged to apply. Key Responsibilities Oversee daily airport traffic control, curbside enforcement, and passenger assistance operations. Lead and manage approximately 64 frontline employees through four direct management reports. Ensure adequate staffing and operational coverage across three shifts in a 24/7 operating environment. Manage employee schedules, shift assignments, attendance, overtime, and overall workforce performance. Conduct daily team briefings, site inspections, and operational reviews. Serve as the primary point of contact for airport leadership and other operational stakeholders. Monitor traffic flow, curbside activity, safety concerns, and operational incidents, ensuring timely resolution. Coordinate operational responses during peak travel periods, construction activities, emergencies, and unexpected disruptions. Oversee employee onboarding, training, airport badging, and ongoing professional development. Ensure compliance with airport regulations, traffic enforcement procedures, safety standards, and security requirements. Prepare and review operational reports covering staffing, incidents, training, overtime, and service performance. Assist in developing and implementing standard operating procedures (SOPs) and continuous improvement initiatives. Monitor contract performance, labor utilization, and operational expenses. Maintain a visible, hands-on leadership presence throughout daily operations. Qualifications Minimum of five years of management experience in airport operations, transportation, ground transportation, parking operations, law enforcement, military, security, or a related service industry. Demonstrated experience managing large frontline teams, preferably through supervisors or team leaders. Experience overseeing multi-shift operations, ideally in a 24/7 environment. Strong understanding of traffic management, enforcement procedures, workplace safety, and customer service. Proven ability to manage staffing, employee performance, scheduling, and operational challenges. Strong leadership presence with the ability to establish accountability, take initiative, and make sound operational decisions. Excellent communication and interpersonal skills, with the ability to work effectively with employees, management, and external stakeholders. Strong organizational, reporting, and problem-solving abilities. Proficiency in Microsoft Office and workforce scheduling or management systems. Ability to successfully complete airport background checks and obtain required airport credentials. Work Environment & Schedule Fully onsite at Charlotte Douglas International Airport in Charlotte, NC. Primarily outdoor work environment, with exposure to varying weather conditions. First-shift management schedule, generally between 7:00 AM and 6:00 PM, depending on operational needs. Occasional weekend coverage, approximately one weekend per month. Must be flexible and available to respond to operational emergencies outside normal business hours. Who We're Looking For We are looking for a leader who lea…

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