AIRPORT TERMINAL OPERATIONS SUPERVISOR

POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section: HOBBY/ Terminal Operations- International Services Workdays & Hours: Shift work, including rotation, weekends, and holidays* (*subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The purpose of International Services is to deliver a WOW experience welcoming customers to 5-Star Airports greeted by clean, modern, and efficient facilities through beautiful, energetic spaces with friendly staff and amenities that transform expectations. The purpose of the Airport Operations Supervisor – International Services within the Houston Airport System is to provide a 5-star experience to all passengers. Maintain a safe and efficient airport environment for passengers and personnel by providing leadership, training, and supervision to employees engaged in terminal operations, including landside and customer service-related functions. “Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date." The Airport Operations Supervisor -International Services duties will include but are not limited to: Supervises day-to-day operational activities of terminal operations, traffic control, and/or customer service. Plans, schedules, and assigns work; trains and evaluates operational employees in accordance with airport and City policies, rules, and regulations. Identifies and anticipates operational and security concerns by monitoring radio communications and inspecting airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings and tenant facilities in accordance with regulations, such as CFR 1542 and TSA mandates. Initiates corrective actions and advises airport users, tenants and employees on resolutions. Supervises operational activities by following the Airport Emergency Plan, the airport security plan, and airport rules and regulations. Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, coordinates staff and maintains order following the Airport Emergency Plan and other airport rules and regulations. Develops and provides reports for executive management regarding terminal operation activities, inspection results and statistics, and violations of airport leases, contracts and standards by tenants and airlines. Creates, revises and implements operating rules, regulations, standards and procedures to ensure efficient and effective terminal operations. Keep abreast of existing and new legislation and ensures compliance to federal, state and local requirements. Performs operational, security, and customer service responsibilities as a representative of airport management. Acts as stakeholder liaison for terminal operations to airlines, Transportation Security Administration (TSA), Houston Police Department, and other units of the Aviation Department. Supervises daily evaluations and inspections of assigned facilities. Coordinates maintenance activities with contractors and Houston Airport’s maintenance sections to ensure operational integrity. May oversee customer service functions such as lost and found and volunteer programs. ` Evaluates and recommends improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members. Coordinates special events and facilitation of dignitaries and VIPs. Contributes to the team effort by performing related duties as needed. WORKING CONDITIONS The position routinely requires lifting of moderately heavy items, such as barricades, construction cones or equipment (up to 50 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The pos…

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