Airport Taxi Lot Dispatcher (Security Officer)

Pay,Benefits, & Work Schedule Full-time position available with the Aviation Department – Airport Police Division Location: 711 Mexico City Ave Pay Range: $18.37-$28.01 per hour Schedule: Shifts based on 24/7 operational coverage, schedules will include nights and weekends, schedules are assigned by seniority after training. Mandatory overtime may be required. Application Deadline: November 23, 2026 About Us About the Aviation Department The Kansas City Aviation Department is responsible for managing and operating Kansas City International Airport (MCI) and Kansas City Downtown Airport (Wheeler Field – MKC). As an enterprise fund department of the City of Kansas City, Missouri, it is fully supported by airport-generated revenues rather than tax funding. The department focuses on delivering safe, efficient, and cost-effective airport services to airlines, passengers, visitors, and the community. Its operations include overseeing airport administration, maintenance, promotions, and overall system performance while ensuring a high standard of customer service and operational excellence. Responsibilities What You'll Do: Greet and assist customers upon arrival. Communicate effectively with both customers and drivers, ensuring smooth operation and addressing any needs or concerns. Manage taxi dispatch operations from the terminal booth or taxi lot, ensuring timely dispatching of cabs. Provides accurate data entry of taxis and customer information into the computer system. Coordinate the flow of taxi cabs between the taxi lot and the terminal, ensuring availability for customer pickup. Respond to customer complaints professionally and work towards resolving issues. Maintain clear communication with on-site Sergeants via email or phone calls as required. Answer phone and radio calls, providing guidance and assistance to callers. Contact drivers and employees through the telephone system for effective service coordination. Record and check drivers’ time in and out for processing short trips or “no run” cases accurately. Performs other duties as assigned Qualifications REQUIRES High school graduation and 1 year of experience as a security officer. Must pass a background check, drug screen, and a physical examination as prescribed by the City. May be required to obtain the appropriate license issued by the Kansas City, Missouri Police Department, depending on the specific assignment. Must pass 10-Year TSA Background Check Must possess a valid State-issued driver's license. Other Information Military veterans encouraged to apply Why You'll Love Working with Us – Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified) Comprehensive Health Coverage Affordable medical, dental, and vision plans with multiple options and low employee contributions. Generous Paid Time Off Enjoy vacation, sick leave, and 13 paid holidays—with accruals that grow the longer you're with us. Secure Retirement Planning City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security. Support for Life’s Big Moments Paid parental and bereavement leave to help you navigate major life events with peace of mind. Tuition Assistance Get reimbursed for eligible education expenses—invest in your future while you work. Income Protection Short- and long-term disability coverage options to safeguard your earnings. Life Insurance Provided City-paid life insurance with the option to add more coverage for extra peace of mind. Community Volunteer Leave Take up to 8 hours annually to give back to causes you care about. Want the Full Picture? Click here for a complete benefits summary. URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for w…

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