Airport Operations Representative or Senior Airport Operations Representative

Job Summary: This position will represent Japan Airlines (JAL) as an Airport Operations Representative at Dallas/ Fort Worth International Airport by providing superb quality services to our passengers. Responsibilities include performing arrival/departure duties, check-in, escorting passengers, VIP, gate handling, VIP lounge handling and other necessary passenger handling. The position is full-time and offers competitive health and vacation benefits. Duties/Responsibilities: Issues and responds to Service Irregularity Reports (SIM) and catering reports (SCR) Trains and provides guidance to the entrustment company staff Welcomes arriving passengers at the gate and assists them with immigration and customs as needed Assists customers with missing baggage (LL) by looking for baggage and communicating with CBP as necessary Checks-in passengers by checking baggage, verifying and clearing travel documents, and processing excess baggage charges Performs gate duties such as crew escort, announcement, boarding, and gate roving Performs Travel Assistance Service (TAS) duties by escorting passengers, including minors, for arrival and departure Performs flight preparation including PREP/CNTRL checklist review (take over of next day flight, confirm flight information, confirm seat adjustments), verifying special cases detailed on the briefing sheet, printing the seat map, and confirming dead head counts from crew count sheets. Arranges hotel accommodations and transportation for crew Monitors pre-flight alcohol screening tests for cabin crew Ensures that all operational procedures are completed in a timely manner Monitors work performed by entrustment company staff for ramp, catering, and cleaning duties and provide directions as needed Required Knowledge, Skills & Abilities: Ability to read, write, fluently speak and understand the English language Excellent communication and interpersonal skills Must be able to obtain airport badge with US Customs clearance Amadeus Altea System Knowledge of Quantum system (NLL system) Computer skills: Microsoft and Google suite Must be able to pass JAL Dangerous Goods (DG) test Experience in the airline industry is preferred Knowledge in Amadeus Check In/Reservation system preferred Must be authorized to work in the U.S. (no visa support available) Education and Experience: High school diploma Physical Requirements: Prolonged periods of standing and walking Must be able to travel occasionally as requested Able to work weekends and holidays Must be able to lift and carry up to 15 lbs. We offer: An open and multi-lingual office atmosphere An opportunity to be part of the exciting global travel industry A chance to develop professional skills with career growth opportunities Job Type: Full-time Pay: $19.37 - $32.36 per hour Work Location: In person

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