Aircraft Dispatcher and Office Manager

Office Manager & Lead Dispatcher Overview Coastal Skies Aero Club is seeking an organized, dependable, and personable Office Manager & Lead Dispatcher to oversee daily office operations while actively performing dispatch duties. This hands-on leadership role is responsible for maintaining an efficient, professional, and welcoming environment for members, students, instructors, and visitors. In addition to coordinating and supervising the dispatch team, this individual will manage office administration, support aircraft scheduling and operational readiness, coordinate club activities, and promote member engagement. The ideal candidate is a proactive problem-solver who enjoys working with people, takes pride in keeping operations organized, and can balance leadership responsibilities with the demands of daily dispatch. Responsibilities Office Management & Team Leadership Provide day-to-day direction and support to staff members, ensuring established procedures, customer service standards, and operational responsibilities are consistently followed. Create, maintain, and manage the dispatcher work schedule to ensure appropriate coverage and consistent operations. Oversee daily office operations, ensuring cleaning and office task checklists are completed, and common areas remain clean, organized, and presentable. Help develop and coordinate events, activities and promote social media that attract new members and encourage participation among existing members. Dispatch & Daily Operations Actively perform dispatch duties that include monitoring aircraft and instructor schedules ensuring reservations are accurate, assigned to the correct activity, and booked for the appropriate times. Communicate aircraft status updates, reservation changes, scheduling adjustments and escalating maintenance, safety, or other concerns to management as appropriate. Verify that all applicable requirements are met before dispatching a flight, including confirming that required member and student documentation is current and on file. Coordinate with maintenance personnel and the porter to track aircraft availability, maintenance downtime, and aircraft returning to service. Answer phone calls, emails, and general inquiries promptly and professionally. Review flight times and associated charges to help ensure flights are accurately recorded and billed. Qualifications General aviation experience is preferred but not required. Two years previous supervisory or team leadership experience in an office setting, with the ability to coordinate schedules, provide direction, and maintain accountability. Proficiency with computers, email, scheduling systems, social media platforms, and routine office applications. Excellent organizational skills and attention to detail, with the ability to manage multiple responsibilities and changing priorities. Strong verbal and written communication skills and a professional, approachable manner. Demonstrated customer service skills and the ability to build positive relationships with members, staff, and visitors. Ability to work independently, exercise sound judgment, resolve routine problems, and recognize when an issue requires management involvement. Initiative and creativity in supporting club events, social media engagement, and member recruitment and retention. Dependability, professionalism, and a willingness to take a hands-on approach to both leadership and daily operational duties. Pay: $23.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Employee discount Health insurance On-the-job training Paid time off Vision insurance Work Location: In person

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