Air Logistics Gateway Operations Specialist

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ As an Air Logistics Gateway Operations Specialist in Miami, you will help ensure the accurate tracking and efficient movement of international airfreight shipments through our gateway operations. You will work closely with airlines, internal operations teams, and other stakeholders to monitor shipment activity, resolve discrepancies, maintain accurate records, and support the timely movement of freight across our global network. How you create impact You will support daily gateway operations with a focus on shipment tracking, airline coordination, and maintaining accurate and timely information throughout the transportation process. Monitor international airfreight shipments and track departure and arrival activity Follow up with airlines to confirm shipment movements, investigate delays, and resolve discrepancies Maintain accurate shipment records, tracking information, and operational updates in internal systems Monitor master air waybill information and ensure shipment details are accurate and complete Communicate shipment updates, delays, and discrepancies to Operational Care and destination teams Coordinate with airlines, ground transportation providers, and internal operations teams to support efficient cargo movement Assist with planning and coordinating inbound and outbound freight through the gateway Support the effective utilization of airline capacity while meeting customer service expectations Ensure operational activities comply with carrier requirements, safety regulations, and established procedures Assist with additional gateway operational tasks and team priorities as needed Identify opportunities to improve tracking accuracy, operational processes, and overall efficiency What we would like you to bring You bring strong organizational skills, attention to detail, and the ability to stay on top of multiple shipments and priorities in a fast-paced environment. You communicate clearly, take initiative when issues arise, and understand the importance of accurate information and reliable follow-through. Experience in air logistics, freight forwarding, transportation, or a related operational environment Knowledge of international airfreight processes, shipment tracking, and airline coordination Ability to identify shipment discrepancies, investigate issues, and work toward timely resolutions Strong attention to detail and accuracy when maintaining shipment data and operational records Excellent organizational and time management skills Strong written and verbal communication skills Ability to collaborate effectively with airlines, internal teams, and other service providers Strong problem-solving skills and the ability to make decisions in a fast-paced environment Proficiency with Microsoft Excel, Word, Outlook, and other business applications Ability to manage multiple priorities while maintaining accuracy and meeting deadlines Vocational training, professional certification, or equivalent relevant experience Previous experience in airfreight gateway operations, carrier coordination, or international shipment management is preferred. The ideal candidate will be dependable, detail-oriented, and comfortable working in an environment where timely communication and accurate shipment information are essential. What's in it for you Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary based on experience, skills, job loc…

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