Air Import Customer Service Specialist

The successful candidate in this position will possess key skills and experience which include knowledge of international import ocean transportation. This position requires excellent organizational skills with the ability to multi-task along with the knowledge to produce accurate workflow in a fast-paced, high-pressure freight forwarding operations environment while positively contributing to the success of the team. The role will mainly focus on service to our air import customers but may assist with other import operations as needed. QUALITIES Ethical with sound judgement Possess a passion to help team members Detail-oriented Reliable, follows through Balances team’s needs with goals of organization Outstanding written, verbal, presentation and organization communication skills ESSENTIAL DUTIES & FUNCTIONAL RESPONSIBILITIES REQUIRED Required Knowledge Skills & Abilities The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing tasks safely Ensuring area housekeeping requirements are met Abiding by all OSHA rules and LOGISTEED America, Inc. safety practices Meeting established procedures and productivity, safety and quality standards Meeting attendance & punctuality standards High level of customer service Assisting customers within the planning and delivery of their air freight with clear and concise communication. Following up on deliveries in a timely manner Preparing the necessary documents for shipments Posting invoices Scanning, copying and filing documents to the appropriate parties Performing other duties as assigned by the Manager COMMUNICATIONS Proficient in Microsoft Office and Teams Communicate both orally and in writing in a clear and concise manner SAFETY Performing tasks safely Ensuring area housekeeping requirements are met Abiding by all Federal. State, Local safety regulations and OSHA rules and LOGISTEED-America, Inc. safety practices Work safely and efficiently in a fast-paced environment Maintain a safe, secure, clean and orderly office TRAINING Assisted in onboarding, training, and mentoring new associates on export operations. Participate in application of LUS policies and procedures including but not limited Attendance and Punctuality policy, progressive corrective action, and other. COLLABORATION Perform other duties as assigned by Manager or Supervisor Meet established procedures and productivity, safety and quality standards Must be able to read, write and count Ability to work independently and in support of the team Ability to review work area and determine requirements. Ability to perform other duties as assigned by Manager or Supervisor Contributes to team effort by accomplishing related results as needed. Ability to travel if needed for business necessity Should be available on a rotating basis for holiday, night and weekend shifts to meet required customer/business needs. Work independently as well as professionally with all support team members, customers and service providers Non -Essential Functions Perform other duties as assigned COMPETENCIES Strategic Thinking Problem Solving/Analysis Project Management Communication Proficiency Personal Effectiveness/Credibility Multi-tasking Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions Previous Work Experience 2+ years operational air import freight forwarding experience Experience with CargoWise1 preferred Educational and Certifications High school diploma / GED Experience Requirements and Preferences Excellent verbal and written communications skills required Effective, clear, and concise comm…

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