Air Import Coordinator - International Freight Forwarding
Focus PeopleAir Import Coordinator – International Freight Forwarding
Location: Morrisville, NC (RDU Area)
Pay: $20.00–$25.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Arrangement: 100% Onsite
Employment Type: Temp-to-Hire
About the Opportunity
Focus People is partnering with an established international freight-forwarding organization in the Morrisville/RDU area to identify an experienced
...
, detail-oriented Air Import Coordinator .
This is an excellent opportunity for someone with a background in international freight forwarding, air import operations, or international air cargo logistics who enjoys managing shipments, solving problems, communicating with customers, and working collaboratively with a team.
We're looking for someone who understands the urgency of international transportation, takes ownership of their responsibilities, and enjoys keeping freight moving efficiently from origin through final delivery.
What You'll Be Doing
• Coordinate international air import shipments from pre-alert and file setup through customs clearance and final delivery.
• Communicate with overseas agents, U.S. partners, airlines, carriers, customs brokers, trucking providers, and customers.
• Review and process air import documentation, including Master and House Air Waybills (MAWB/HAWB), commercial invoices, packing lists, and customs-related paperwork.
• Monitor shipment status, arrival notices, estimated arrival times, cargo availability, and delivery arrangements.
• Provide proactive shipment updates and respond to customer inquiries.
• Coordinate customs clearance documentation and follow up on shipment releases.
• Arrange trucking and final delivery while monitoring delivery confirmations and PODs.
• Prepare shipment quotations, coordinate carrier rates, and support freight billing and payables.
• Troubleshoot shipment delays, missing documentation, customs issues, and transportation exceptions.
• Maintain accurate shipment records and support internal quality and compliance procedures.
• Work closely with colleagues to prioritize shipments and maintain excellent customer service.
What We're Looking For
Required Qualifications
• 1–3 years of experience in international freight forwarding, international logistics operations, or closely related air cargo operations.
• Experience coordinating shipments and maintaining accurate transportation documentation.
• Understanding of international shipping procedures and import-related documentation.
• Strong customer service and professional communication skills.
• Ability to manage multiple shipments, competing priorities, and time-sensitive deadlines.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong attention to detail, follow-through, and problem-solving abilities.
• High school diploma or GED.
• Ability to work onsite in Morrisville, NC, Monday–Friday, 8:00 AM–5:00 PM.
Highly Preferred Experience
• Direct experience coordinating international air imports within a freight-forwarding environment.
• Experience with pre-alerts, MAWB/HAWB, customs clearance, arrival notices, and final delivery.
• Familiarity with freight-forwarding software such as CargoWise or comparable transportation management systems.
• Experience communicating with overseas agents, customs brokers, airlines, and trucking providers.
• Experience with freight quotations, carrier rates, billing, and payables.
What Will Help You Succeed
We're especially interested in professionals who are:
• Approachable, collaborative, and comfortable communicating with customers and teammates.
• Organized and proactive when managing multiple shipments.
• Dependable, responsive, and committed to following through.
• Comfortable working independently while contributing to a team.
• Calm and solutions-focused when shipment issues or unexpected delays arise.
• Interested in building a long-term career in international freight forwarding.
Why Consider This Opportunity?
• Work directly in the international air freight industry.