Air Freight Coordinator (AOG Operations) - Multiple Shift Patterns Available

Our client, an award-winning, independent leader in time-critical aerospace and aviation logistics are looking to bring an Air Freight Coordinator (AOG Operations) onto their team in Los Angeles, USA, with multiple shift patterns available. On Offer: • An opportunity to join a leading AOG Logistics specialist with great potential for global growth • Opportunity to grow expertise through ongoing coaching, training and development • Available Shift Patterns: Sunday to Thursday – Day Shift 9am to 6pm Sunday to Thursday - Day Shift 10am to 7pm Tuesday to Saturday - Day Shift 9am to 6pm Sunday to Thursday - Night Shift 8pm to 5am • Salary - c.$58K per annum for Day Shifts and c.$66k for Night Shift • 401k with company match • Health Insurance, including dental and vision plans • Paid vacation and holidays and an additional day for your birthday • Employee Assistance Programme • Free Onsite car parking Main Purpose of the Air Freight Coordinator: Reporting to the Account Manager, in this role, you’ll be responsible for ensuring Air Freight Import / Export shipments are managed and completed effectively, efficiently and compliantly from start to finish, while ensuring exceptional service to the customer base. Key Responsibilities of the Air Freight Coordinator; • Work within the Air Freight Export & Import Operations team, to complete shipments from start to finish always ensuring excellent customer service. • Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file. • Delete any unnecessary emails, to ensure efficiency and Best in Class service. • Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions. • Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking. • Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities. • Provide ‘collection / delivery notes’ and / or notification ‘in writing’ of all relevant collection / delivery instructions. • Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard. • Liaise with Warehouse and Transport Team for reliable distribution for imports / exports. • Arrange direct drives as per customer requests & arrange On Board Couriers when necessary. • Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to the Station Manager and Head of Operations US Customer Specific Accountabilities: • Manage up to 800 shipments, ensuring a proactive, efficient and compliant customer experience, including responding to and resolving queries and providing timely shipment updates. • Complete AES filings accurately and timely. • Coordinate pick-ups and deliveries with relevant transport providers. • Plan and execute routing of shipments. • Create AWB from A-Z, managing the full AWB lifecycle. • Manage customer specific inboxes and other correspondence, managing a high volume of shipment requests and responding to customer emails and calls in a timely manner and to agreed standards. • Handle AOG (Aircraft on Ground), routine, and critical shipments with priority and care. • Provide Inventory / Warehouse support as required, including but not limited to: • Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with company procedures. • Ensuring freight is screened in accordance with TSA compliance, is handled correctly and is located and identified as “Known Cargo”. To be Considered for the Air Freight Coordinator: • This role is underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of air freight Import/ Export processes. • Solid background…

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