Air Export Freight Forwarder

Crown Staffing is urgently hiring for an Operations / Customer Service Representative.
Operations / Customer Service Representative Job Details
Schedule: Friday, 2:00 PM–6:00 PM (flexible as needed); Saturday, 10:00 AM–4:00 PM; Sunday, 10:00 AM–4:00 PM; optional 1–2 additional 4-hour shifts during the week (not to exceed 25 hours per week)
Pay Rate: $24.00–$27.00/hr (based on experience)
Locati
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on: Covington, KY
Operations / Customer Service Representative Requirements/Qualifications
• Resume and interview required.
• High school diploma or GED required.
• Thorough knowledge of international air and ocean freight forwarding operations.
• Proficiency with Microsoft Office applications.
• Forklift safety certification required.
• Ability to perform basic math calculations involving freight, storage, duty, and shipping charges.
• Strong customer service, communication, and organizational skills.
• Ability to lift up to 50 lbs. and work a flexible schedule.
About the Operations / Customer Service Representative Role
As an Operations / Customer Service Representative, your responsibilities will include:
• Coordinate international air and ocean import and export shipments.
• Prepare bills of lading and all required shipping documentation.
• Schedule freight pickups and coordinate with trucking companies, carriers, and customs brokers.
• Receive, inspect, label, and process freight while following TSA regulations.
• Communicate with customers and overseas agents regarding shipment status and documentation.
• Prepare customer quotations and assist the sales team with proposals and market research.
• Maintain customer files, shipping records, and operational documentation.
• Provide outstanding customer service by resolving shipment issues and supporting day-to-day logistics operations.
Why Work With Our Client
Once hired-on, employees can expect:
• Competitive pay based on experience.
• Opportunity to work in the international logistics and freight forwarding industry.
• Collaborative team environment with opportunities for professional growth.
Pay: $24.00 - $27.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Referral program
• Vision insurance
Education:
• High school or equivalent (Required)
Experience:
• Proficiency with Microsoft Office applications: 1 year (Preferred)
License/Certification:
• Forklift Certification (Required)
Work Location: In person

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