Air Cargo Operations Agent

Position Summary We are seeking an experienced Air Cargo Operations Agent to support airline cargo operations within our GSSA organization. The ideal candidate will have previous air cargo experience and a strong understanding of airline booking processes, cargo documentation, capacity management, and customer service. Key Responsibilities Manage cargo bookings for assigned airline accounts. Coordinate with airlines, freight forwarders, ground handlers, and customers. Prepare and validate AWBs and airline cargo documentation. Monitor flight capacity and maximize load utilization. Track shipments and proactively communicate operational updates. Resolve shipment discrepancies, offloads, and service issues. Ensure compliance with airline, security, and regulatory requirements. Maintain accurate records in cargo management systems. Qualifications Minimum 2 years of air cargo operations experience (GSSA, airline cargo, or ground handling preferred). Strong knowledge of airline cargo procedures and documentation. Excellent organizational and communication skills. Proficiency in Microsoft Office and cargo management systems. Ability to work in a fast-paced environment and manage multiple priorities. Spanish language skills are a strong asset. Key Performance Indicators (KPIs) 98%+ booking and documentation accuracy. On-time completion of all cargo and flight-related documentation. Achievement of assigned capacity utilization targets. Timely resolution of operational issues and customer inquiries. Compliance with airline procedures and company SOPs. Positive customer and airline partner feedback. Compensation & Benefits Salary: $50,000 – $65,000 annually, based on experience. Comprehensive benefits package. Paid vacation and company holidays. Career growth opportunities within the organization. We are looking for a detail-oriented, customer-focused professional who can contribute to operational excellence while supporting the growth and success of our airline partners. Pay: $50,000.00-$65,000.00 per year Benefits: Casual dress Extended health care Life insurance On-site parking Paid time off Work Location: In person

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