AI Operations Manager

Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. We’re growing fast and invite you to join our amazing team. AI Operations Manager Enterprise IT | AI Enablement Location: Remote – Canada (Waterloo, Ontario preferred) As part of Descartes’ Enterprise IT AI Enablement team, you will lead and coordinate the day-to-day operations of enterprise AI services across our global organization. You will translate AI priorities into structured execution, develop a distributed team, and ensure secure, efficient, and scalable service delivery while driving AI adoption and continuous improvement. Outcomes — What Success Looks Like Team Leadership & Operations: Lead, develop, and coordinate a geographically distributed AI Enablement team, aligning priorities, resources, and responsibilities across locations and cultures. Strategy Execution: Translate AI strategy and governance direction into clear operational plans, ownership, priorities, and measurable deliverables. Demand & Portfolio Management: Manage AI intake, prioritization, backlogs, delivery tracking, risks, dependencies, and escalations across concurrent initiatives. Service Delivery Excellence: Oversee AI service operations, incident and request management, and reliable support coverage across regions. Cost & Capacity Optimization: Manage AI licensing, consumption, capacity, budgets, and costs in collaboration with technical teams, vendors, Finance, and Procurement. Governance & Risk Management: Embed AI governance requirements into daily operations, ensuring alignment with security, privacy, compliance, risk, and audit standards. Performance & Continuous Improvement: Establish operational metrics and reporting across demand, delivery, adoption, service performance, capacity, risk, and cost. Drive process improvements, automation, and reduced operational dependencies. AI Adoption & Collaboration: Partner with IT teams, business stakeholders, and vendors to promote Enterprise IT AI initiatives, identify opportunities, and support effective AI adoption. Skills & Competencies — How You Will Succeed Experience & Technical Skills 5+ years of experience in technology operations, service delivery, program or portfolio management, AI enablement, or a related Enterprise IT role. Hands-on experience implementing, operating, supporting, or driving adoption of enterprise AI technologies. Experience leading technology or AI-enabled services and managing geographically distributed teams across cultures and time zones. Proven ability to manage demand, priorities, delivery, risks, and dependencies across multiple initiatives. Working knowledge of IT service management, including incident, request, change, and …

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