AGENT LOGISTIQUE TRANSPORT INTERNATIONAL
OPENLANEWho We Are:At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer:Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match We’re looking for:The Logistics Specialist develops and maintains strong customer service skills and supports OPENLANE Logi
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stics transportation service. Daily duties require providing accurate, friendly and quality service to customers when interacting with customers via phone, text and email. Last, reporting on transportation department activities to local management and our corporate office. in accordance with our customer and company requirements. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist. Customer-focused. Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions. Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention. Assist customers with confirming their Transportation needs. Verify vehicle locations and delivery address prior to pick up. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. Resolve any customer complaints in a friendly, courteous manner. Advise manager or designated supervisor of all serious complaints or incidences. Assist customers in understanding OPENLANE systems, where applicable, and escalate any system issues appropriately. Resolve any customer complaints in a friendly, courteous manner. Ensure proper follow-through on all directives, bulletins, schedules and accounting from manager or designated supervisor or other corporate sources. High School diploma or equivalent 1-3 Years’ of related experience in a logistics or dispatching role Nice to Haves:Post-secondary education in a related field is an asset