AGENT II - AIR LOGISTICS

Position Summary The Agent II - Air Logistics sits within the Operations Department and reports to the Account Manager. The Agent II- Air Logistics is responsible for coordinating various tasks within the freight forwarding scope of work. Position Responsibilities The Agent II- Air Logistics is responsible and accountable for (but not limited to) the following: Has knowledge and understanding of AES filing requirements. Review shipping requirements and identify the most cost-effective methods Ensure documentation is accurately processed, distributed and released to carrier, customers and agents in a timely manner. Liaising with PFS offices, agents, contractors, third parties and clients in USA and overseas Communicate with overseas agents to ensure proper pre-alerts and documentation. Notify clients on statues of shipment and maintain proactive communication with clients Establish and maintain professional relationships with export carriers, transportation agencies and sales. Source methods of transportation and create quotes for the customer. Including out of gauge and oversized cargo. Provide best-in-class freight forwarding and logistics services at all times. Ensure the proper and timely billing of customers. Act as a Mentor to entry level agents’ level 1 and 2 and provide training as required Provide back-up support to the Team Lead/ Supervisor during their absence Selection Criteria – Essential Minimum 3 years’ previous experience as an Air Export Agent Dangerous Goods IATA/IMDG/DOT highly desirable Advanced negotiation and relationship skills Positive and professional attitude Proficient in the Microsoft Office suite High attention to detail and strong planning and organizing skills Excellent communication skills both verbal and written Ability to work autonomously and within a team environment High School Diploma required

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