Afternoon Dispatch Assistant & Customs Coordinator

We Bring Food to Your Family’s Table Erb Group is one of North America’s largest privately owned refrigerated transportation providers. Erb Group specializes in the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as a Best Fleets to Drive For recipient for several years, a Top Fleet Employer, and continue to be a safety industry leader. AFTERNOON DISPATCH ASSISTANT & CUSTOMS COORDINATOR Shift: Monday to Friday, 3:00 p.m. – 12:00 a.m. (midnight) Hourly Wage: $20.45–$26.65 per hour SUMMARY The Afternoon Dispatch Assistant & Customs Coordinator is responsible for supporting daily afternoon dispatch operations while coordinating customs documentation and clearance requirements for cross-border shipments. This position assists dispatchers, drivers, and customers with operational inquiries, pickup arrangements, and shipment information, while ensuring accurate and timely preparation of ACE/ACI manifests, Prior Notices, and other customs-related documentation. PRIMARY RESPONSIBILITIES Dispatch Operations Assist with daily afternoon dispatch operations, providing support to dispatchers and drivers. Receive and respond to incoming calls and inquiries from customers and drivers, directing calls to appropriate personnel when required. Enter and update pickup information received from customers by phone, fax, or email. Assist drivers with pickup information, delivery instructions, and required documentation. Enter and update truckload and shipment information in the system, ensuring accuracy. Communicate with Dispatch, Linehaul, and other departments regarding pickup arrangements, shipment delays, and operational concerns. Contact customers and drivers regarding delays, missing paperwork, or other shipment-related issues. Assist with tracking shipments, investigating missed pickups, and following up on outstanding issues as required. Ensure accurate flow of information and documentation between drivers, dispatchers, customers, and other departments. Customs Coordination Complete ACE/ACI manifests and set up Prior Notices for cross-border shipments. Fax Prior Notice information to Customs Brokers and verify confirmation through the Prior Notice website. Check inbound PARS and PAPS information in the system to monitor customs clearance status. Create, update, and correct ACE/ACI manifests using BorderConnect and provide copies to drivers. Locate and update shipment and customs information in BorderConnect as required. Provide support to dispatchers and drivers regarding customs paperwork, ACE/ACI requirements, and related documentation. Follow up with Customs Brokers and customers regarding delayed clearances, missing information, or documentation issues. Maintain and update the Master Customs Broker contact list, including fax numbers and email addresses. Maintain and update the ACE/ACI fax number list as required. Create PARS/PAPS stickers and monitor related supplies. Ensure customs documentation is completed accurately and communicated to the appropriate parties in a timely manner. General Responsibilities Work collaboratively with dispatchers, drivers, Customs Brokers, customers, and other operational departments to resolve issues. Maintain accurate records and documentation in accordance with company procedures. Provide additional operational and administrative support as required. Complete other duties as assigned. REQUIREMENTS/QUALIFICATIONS Previous experience in dispatch, transportation operations, or a related administrative role preferred. Experience with customs documentation, ACE/ACI manifests, PARS/PAPS, or BorderConnect considered an asset. Intermediate computer skills, including Microso…

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