Aftermarket Customer Support & Parts Sales Specialist
B Pharma& BiotechBWT Pharma & Biotech is a premium worldwide supplier of purified water, Water for Injection (WFI), pure steam, and critical utility equipment for the pharmaceutical and biotechnology industries. With manufacturing facilities in Europe, Asia, and the United States, BWT delivers prequalified and performance-tested equipment that meets the highest quality standards. Critical engineering and production activities, including process and automation engineering, project management, quality assurance, fabrication, testing, commissioning, and validation, are fully controlled by BWT to ensure exceptional performance and reliability. Position Summary The Aftermarket Customer Support & Parts Sales Specialist is responsible for supporting aftermarket service operations, spare parts sales, field service scheduling, quotations, order fulfillment, procurement activities, invoicing, and customer support. This role serves as a key point of contact for customers, vendors, field service personnel, project managers, and regional service managers to ensure timely and professional execution of service and parts-related activities. The successful candidate will be customer-focused, technically competent, highly organized, and capable of supporting recurring revenue growth through replacement parts, service offerings, and maintenance solutions. The ideal candidate possesses strong communication skills, experience working in a technical service environment, and the ability to manage multiple priorities while maintaining exceptional customer service. Key Responsibilities Deliver professional, proactive customer service to ensure a high level of customer satisfaction. Serve as the primary point of contact for aftermarket customer inquiries related to spare parts, service support, and maintenance requirements. Promote and sell replacement parts, service packages, maintenance agreements, and other aftermarket offerings to support recurring revenue growth. Review technical documentation, equipment specifications, and drawings to identify and recommend appropriate replacement parts and service solutions. Schedule field service activities directly with customers and coordinate with regional service managers, project managers, and field service technicians. Prepare and issue quotations for spare parts, standard service work, and custom service projects. Process customer orders, create sales and stock orders, and coordinate procurement activities with vendors and suppliers. Monitor order status and ensure timely shipment and delivery of products and services. Generate and process invoices for sales orders, spare parts, and service activities. Support warehouse operations including shipping, receiving, and inventory-related activities as needed. Maintain accurate customer, order, and service records within the ERP system. Collaborate effectively with cross-functional teams including service, engineering, operations, procurement, and finance. Perform administrative and reporting activities as assigned. Qualifications 3-5 years of experience in a technical customer service, aftermarket support, field service coordination, or parts sales role. Experience scheduling field service activities and coordinating customer support functions. Working knowledge of procurement, order processing, inventory control, and warehouse operations. Strong technical aptitude with the ability to understand equipment specifications, parts identification, and technical documentation. Ability to work independently while collaborating effectively within a cross-functional team environment. Proficiency with ERP systems and Microsoft Office Suite. Strong verbal and written communication skills. Accurate data entry and administrative skills. Excellent organizational, time management, and problem-solving abilities. Customer-focused mindset with a commitment to responsiveness and attention to detail. Preferred Qualifications Experience supporting customers in pharmaceutical, biotechnology, indus…