Administrative Transportation Representative
Purolator
It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
This role supports Purolator’s national team, with a focus on Express and Freight asset coordination and direct customer support. The position is responsible for managing daily operational trailer asset requirements and supporting customers who ship truckload (TL) freight directly into our major distribution and sorting centers. It involves ensuring trailer availability, coordinating freight movement, responding to customer needs, and helping maintain efficient transportation operations across the network.
Responsibilities
- Assist management with national asset readiness initiatives by identifying and implementing process improvements through audits, observations, follow-ups, root cause analysis, trend reporting, and compliance tracking across multiple locations.
- Coordinate with external vendors to manage trailer pools across Purolator yards, ensuring timely trailer movement and supporting daily terminal asset requirements.
- Monitor and report on operational data integrity within SAP TM, YMS, Geotab, and Cloudhawk systems to ensure accurate asset tracking and daily compliance reporting.
- Review carrier action plans weekly to reduce empty trailer drops, improve yard efficiency, and maintain yard capacity and safety compliance standards.
- Monitor KPIs related to trailer productivity, detention, and asset turnaround to support cost control and operational efficiency goals
- Assist management with onboarding domestic TL customers by aligning operational processes with customer requirements and service expectations.
- Coordinate with customer direct trips by creating and updating trip information while maintaining communication regarding operational requirements and timelines.
- Participate in operational and customer meetings to support process development, implementation, and ongoing communication with internal and external stakeholders.
- Investigate and support the resolution of operational discrepancies, disputes, and service issues by providing detailed analysis and background information.
Qualifications
- Minimum 3-5 years in transportation-Parcel/LTL/ TL Logistics experience
- Knowledge of Purolator systems (CLI, Power BI, QlikView, SAP TM, Geotab, Cloudhawk, YMS) and other BI tools
- Advanced computer literacy in Microsoft Office Suite: PowerPoint, Word, Excel, Macros, Spreadsheets
- Self-starter disposition and ability to work with minimal supervision in a fast-paced environment Strong team player
- Excellent communication skills, both oral & written
- Demonstrated ability to work with cross-functional teams
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 563 - Ontario Hub
Working Conditions: Office Environment
Reports to: Manager Transportation Asset
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.