Administrative Specialist - Motor Carrier Services

The work we do matters! Hiring Agency: Motor Vehicles - Agency 24 Location: Lincoln, NE Hiring Rate: $20.388 Job Posting: JR2026-00030092 Administrative Specialist - Motor Carrier Services (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 11-08-2026 Job Description: The Nebraska Department of Motor Vehicles (DMV) Motor Carrier Services (MCS) Division is seeking an adaptable and detail-oriented Administrative Specialist. This position plays a vital role in specialized customer service, communication, training, and program support for the Motor Carrier Services Division. The Administrative Specialist will collaborate with leadership and staff to develop, implement, and maintain business processes that enhance customer service, data accuracy, and operational effectiveness. Look at what we have to offer! 13 paid holidays Vacation and sick leave that begin accruing immediately Military leave 156% (that's not a typo!) state-matched retirement Tuition reimbursement Employee assistance program 79% employer paid health insurance plans Dental and vision insurance plans Employer-paid $20,000 life insurance policy Public Service Loan Forgiveness Program (PSLF) through the Federal government Wide variety and availability of career advancement as the largest and most diverse employer in the State Opportunity to be part of meaningful work and make a difference through public service Training and Development based on your career aspirations Fun, inviting teammates A safe and secure environment At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today! Job Duties Serve as the subject matter expert for the Motor Carrier System, providing guidance to staff and leadership on process optimization and system utilization. Plan, implement, and refine business processes to ensure accurate collection and distribution of fees and taxes. Design and maintain work processes and documentation for both internal staff and external customers. Develop and update customer-facing resources, including FAQs and online tools, to improve user experience with web-based services. Conduct system analysis and research to identify issues, implement solutions, and recommend improvements. Advise administrators on operational and policy matters related to the Motor Carrier System. Investigate and resolve internal and external system problems, including coordination with tolling authorities to address data misidentification. Develop and monitor quality and performance metrics to evaluate program effectiveness. Provide administrative support functions, such as ordering supplies and coordinating with the print shop and tolling partners. Other duties as assigned within the scope of the classification. Requirements / Qualifications Minimum Qualifications: Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment. Preferred Qualifications: Two years of post-secondary education or equivalent experience in a managerial, supervisory, accounting, actuarial, information systems, or related field. Other: Regular and reliable attendance required. Knowledge, Skills, & Abilities: Understanding of administrative and technical workflows. Production and design of newsletters and division specific data entry forms Strong organizational and problem-solving abilities. Ability to identify and implement process improvements. Effective communication and collaboration skills across teams and with the public. Proficiency in data analysis and reporting. Ability to exercise sound judgment and maintain attention to detail in a dynamic environment. If you're currently employed by the State of Nebraska, please don't apply through t…

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