Administrative Assistant – Training Operations

Job Summary We are seeking an organized, detail-oriented, and customer-focused Administrative Assistant – Training Operations to support the Tennessee Corrections Institute (TCI) Training Division at its East Tennessee Training Facility in Clinton, Tennessee. The successful candidate will provide administrative and operational support for training programs, manage student registrations and records, coordinate class schedules, assist instructors and participants, and help maintain efficient daily facility operations. This role is ideal for someone with experience in administrative support, office coordination, customer service, training administration, data entry, or records management. The ability to manage multiple priorities, communicate professionally, and work confidently with office software and administrative systems is essential. Please note: This is a hybrid position requiring onsite work at the TCI East Tennessee Training Facility in Clinton, Tennessee, at least three days per week. Key Responsibilities Provide day-to-day administrative and operational support for training programs, staff, instructors, and facility operations. Serve as the primary administrative contact for students, training participants, agency personnel, vendors, and visitors. Answer telephone calls, respond to inquiries, coordinate facility check-ins, and provide professional customer service. Manage student enrollment, course registration, class scheduling, attendance, and training records using the ACADIS system. Assist with ACADIS user accounts, data entry, system administration, and basic user support. Prepare class rosters, training schedules, completion records, certificates, announcements, and other course documentation. Coordinate classroom preparation, instructional materials, equipment setup, and logistical support for instructors and students. Prepare and maintain correspondence, memorandums, reports, spreadsheets, purchase orders, and administrative documents. Maintain accurate electronic records and filing systems using Microsoft Office, SharePoint, Adobe, ACADIS, and shared network drives. Provide basic technical support and troubleshooting for classroom technology, audiovisual equipment, office equipment, and training platforms. Assist with supply inventory, purchasing requests, equipment readiness, facility maintenance requests, and general office operations. Handle confidential information appropriately while maintaining accurate records and meeting deadlines. Support special projects and perform other administrative duties as assigned. Required Qualifications Previous experience in administrative support, office administration, customer service, or a related role. Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines. Strong customer service and interpersonal skills. Ability to maintain accurate records and handle confidential information professionally. Ability to work onsite in Clinton, Tennessee, at least three days per week. Preferred Qualifications Experience providing administrative support in a training, education, government, or professional development environment. Familiarity with ACADIS or other learning management, student registration, or training records systems. Experience coordinating class schedules, student enrollment, attendance records, and training documentation. Familiarity with Microsoft SharePoint, Adobe applications, electronic filing systems, and shared network drives. Experience with classroom technology, audiovisual equipment, office equipment, or basic technical troubleshooting. Experience with purchasing requests, inventory management, facility coordination, or office logistics. Work Schedule and Contract Details Full-time position with an expected 40-hour workweek. Stand…

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