Administrative Assistant – Logistics & Operations

Location: Bountiful, Utah Schedule: Monday – Friday, 8:00 AM – 5:00 PM Employment Type: Full-Time About Freight Tec Freight Tec is a growing transportation and logistics company focused on delivering exceptional service to our customers while maintaining strong relationships with our carrier network. We are seeking a highly organized, detail-oriented professional who thrives in a fast-paced environment and enjoys working with customers, carriers, and internal teams. Position Summary The Logistics & Operations Assistant plays a key role in supporting operations, carrier onboarding, customer service, collections, credit verification, and claims administration. This position requires strong communication skills, attention to detail, and the ability to multitask while managing a high volume of work. The ideal candidate is organized, dependable, quick to learn, and comfortable handling multiple responsibilities throughout the day. Responsibilities Customer Service & Administrative Support Answer and manage inbound phone calls from customers, carriers, and prospective clients. Route calls appropriately and provide professional customer service. Respond to emails and customer inquiries in a timely manner. Maintain accurate records and documentation. Support daily administrative and operational functions. Work closely with team members to ensure smooth operations. Carrier Onboarding & Compliance Onboard new carriers into company systems. Verify operating authority, insurance coverage, and compliance requirements. Ensure carriers are legally authorized to transport freight. Review carrier documentation for accuracy and completeness. Maintain carrier records and update information as needed. Communicate with carriers regarding onboarding requirements and compliance issues. Claims Administration Assist with cargo and transportation-related claims. Submit claims to insurance companies and required parties. Gather supporting documentation and maintain claim files. Monitor claims from submission through resolution. Communicate claim updates to customers, carriers, and manager. Work closely with the claims team to ensure timely claim handling. Qualifications Required Strong computer and data entry skills. Fast and accurate typing ability. Excellent verbal and written communication skills. Ability to handle a high volume of inbound phone calls professionally. Strong organizational and time-management skills. Ability to multitask in a fast-paced environment. High attention to detail and accuracy. Ability to work independently and as part of a team. Preferred Experience in transportation, logistics, freight brokerage, trucking, or supply chain. Experience with customer service, or claims administration. Experience reviewing business documents and verifying compliance requirements. Knowledge of FMCSA regulations and carrier onboarding processes is a plus. What We're Looking For Positive attitude and strong work ethic. Ability to work efficiently and accurately under pressure. Team oriented mindset with a willingness to help others. Reliable attendance and punctuality. Strong problem solving skills. Ability to prioritize tasks and adapt to changing priorities. Professional communication skills and a customer-first attitude. Benefits Paid time off Health benefits Growth opportunities within a growing company Positive, team-oriented work environment To Apply: Submit your resume recruitment@freight-tec.com Pay: From $17.00 per hour Benefits: 401(k) Dental insurance Work Location: In person

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