Administrative Assistant, Dispatcher, Parts Manager

Job Summary Gold Country Appliance Repair, LLC is a locally owned mobile appliance repair company serving Nevada, Placer, and Yuba counties. We're hiring an Administrative Assistant, Dispatcher, and Parts Manager to run the office side of the business so our technicians can stay focused on repairs. You'll be the first voice our customers hear and the person who keeps each day on track. That means answering calls, booking appointments, building efficient routes for our techs, finding and ordering the right parts, and making sure every tech has what they need for every job. When something goes sideways, like a delayed part, a last-minute reschedule, or an unhappy customer, you'll be the one who sorts it out. We're a small, growing team, so this is a wide-ranging role where everyone pitches in. It's a great fit for someone organized, resourceful, and calm under pressure who enjoys variety and wants to help shape how a growing business runs. This position is based in our Nevada City office. Duties Answer calls and texts, and turn inquiries into booked appointments Build technicians' daily schedules with geography in mind, grouping jobs by area so we spend more time fixing and less time driving Look up model numbers, identify the correct parts, check availability, and place orders Receive, label, and organize parts so each tech has what they need for each job Handle parts returns and keep customers updated when parts are delayed Solve problems as they come up: reschedules, wrong parts, upset customers, techs running behind Other duties as needed Requirements 1+ years in customer service, dispatch, scheduling, or office admin (field service or trades experience is a big plus) Friendly and calm on the phone, even with frustrated customers Very organized; you catch it when a model number doesn't match Comfortable with software. Jobber or similar field service software is a plus Appliance or parts knowledge is helpful but not required. We'll train you Familiarity with the Nevada / Placer / Yuba county area is a plus Pay: $25.00 - $40.00 per hour Benefits: Paid time off Work Location: In person

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