Administrative Assistant / Customer Service Representative / Order Processor

Seeking candidates for position with our Urbana, Ohio location as an Administrative Assistant / Customer Service Representative / Order Processor. This position will be trained on how to assist our customers via telephone, email, and in person at our office with their print and design projects as well as UPS shipping. Key Responsibilities Customer Service & Communication Greet walk-in clients, answer incoming phone lines, and respond to customer emails and web inquiries in a prompt, professional manner. Provide product and service information, explain paper stocks, binding options, and turnaround times, and assist clients with basic file or design questions. Resolve customer service questions, issues, or order discrepancies with patience and empathy. Order Processing & Production Coordination Take, verify, and input customer print orders accurately into our shop management or POS system. Track jobs through the production pipeline, coordinate with press operators and bindery staff, and notify customers when orders are ready for pickup or shipping. Assist with quality control, packaging, labeling, and shipping preparation as needed. Administrative & Office Support Perform general clerical duties, including filing, data entry, photocopying, and maintaining office records. Manage daily schedules, correspondence, and basic bookkeeping or invoicing tasks as assigned. Qualifications & Skills Experience: 1+ years of experience in customer service, an office/administrative setting, or a commercial print/copy shop environment preferred (on-the-job training provided for the right candidate). Communication Skills: Strong verbal and written communication skills with a polished, customer-first demeanor. Computer & Tech Literacy: Proficiency in MS Office / Google Workspace, Quickbooks, and a comfort level learning print management or basic design/proofing tools (like Adobe Acrobat or Canva). Organization & Multitasking: Exceptional attention to detail, time management, and the ability to juggle multiple rush orders and phone calls without missing a beat. Education: High school diploma or GED required; higher education or courses in graphic design/print media are a plus. Job Type: Full-time Pay: From $17.00 - $20.00 per hour Expected hours: 40 per week Schedule: 8 hour shift Work Location: In person Job Type: Full-time Pay: $17.00 - $20.00 per hour Work Location: In person

View the full posting and apply