Administrative Assistant

Administrative Coordinator Company: Transource Freightways Location: Kelowna, BC Department: Administration Employment Type: Full-time About the Role Transource Freightways is seeking a detail-oriented Administrative Coordinator to provide dedicated administrative and customer service support for the Interior region. This non-dispatch role focuses on creating receiving manifests, supporting delivery appointment scheduling, auditing proof-of-delivery documentation, maintaining accurate system updates, and responding to customer calls and emails. Key Responsibilities · Serve as the dedicated Customer Service Representative for the Interior region, answering customer calls and emails professionally and promptly. · Support the scheduling and confirmation of delivery appointments with customers and internal teams. · Create accurate receiving manifests and ensure all required shipment information is complete. · Audit proof-of-delivery documentation for accuracy, completion, and timely submission. · Complete system updates to maintain accurate shipment statuses, delivery details, and customer records. · Follow up on missing documentation, appointment information, and customer requests with the appropriate internal teams. Administrative Support Responsibilities · Enter and verify receiving manifest information for inbound freight. · Assist with booking delivery and receiving appointments and documenting confirmed details. · Work with customers and internal teams to resolve appointment, documentation, or shipment-record issues. · Update order status, delivery progress, end dates, and customer notes in company systems. · Review PODs and related paperwork, identify discrepancies, and follow up on missing or incomplete documents. · Prepare, organize, and maintain operational paperwork and administrative records. Qualifications · Previous experience in administration, transportation, logistics, customer service, or warehouse operations is preferred. · Experience using Axon, Atlas, DispatchTrack, or similar transportation management systems is considered an asset. · Strong computer skills, including email, data entry, spreadsheets, and basic office software. · Ability to manage multiple administrative priorities in a fast-paced, time-sensitive transportation environment. · Strong attention to detail with the ability to maintain accurate records, paperwork, manifests, PODs, and system updates. · High school diploma or equivalent is preferred; post-secondary education in business, logistics, or administration is an asset. Skills and Competencies · Professional customer service by phone and email. · Delivery appointment scheduling support and follow-up. · Accurate receiving manifest creation, data entry, and system maintenance. · Detailed POD auditing, documentation control, and discrepancy follow-up. · Organization, time management, and ability to prioritize competing administrative tasks. · Clear communication and teamwork with customers, warehouse staff, customer service, and internal departments. Working Conditions This position works primarily in an office and operations environment and provides administrative and customer service support for the Interior region. The role requires extended periods of computer use, phone and email communication, data entry, document review, and daily follow-up in a fast-paced logistics setting. The position does not include dispatching or routing responsibilities. Pay: From $19.00 per hour Expected hours: 40.0 per week Work Location: In person

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