Accounts Receivable & Sales Order Administrator

Key Responsibilities Manage sales order processing activities from receipt of customer purchase orders through accurate order entry within SAP. Validate customer purchase orders against Salesforce opportunities, ensuring accuracy of products, pricing, quantities, customer information, and commercial terms prior to processing. Identify and resolve discrepancies between customer purchase orders and approved sales records, working with Sales and Commercial Operations to ensure data accuracy before order entry. Manage the accounts receivable process from invoice issuance through payment receipt, supporting strong cash collection performance and minimising aged debt. Maintain proactive communication with customer accounts payable contacts to ensure invoices are correctly submitted, received, and processed in accordance with agreed payment terms. Monitor outstanding receivables, follow up on due and overdue invoices, and escalate payment risks, disputes, or collection issues as appropriate. Maintain accurate records of customer billing requirements, payment commitments, invoice status, and collection activities within company systems. Support accounts receivable reporting, ageing analysis, and cash collection forecasting by maintaining accurate and timely transactional data. Work collaboratively with Sales, Finance, Customer Experience and Commercial Operations teams to resolve order, invoicing, payment and customer account issues. Maintain accurate order book and receivables reporting, reconciling information across Salesforce, SAP and internal reports and supporting regular order, revenue and aged receivables reviews. Identify opportunities to improve the efficiency, accuracy and effectiveness of order processing and accounts receivable processes. Required Experience & Skills 5 years+ experience in accounts receivable, sales order processing, order management, commercial operations, finance administration, or related functions. Experience working within an ERP system required; SAP experience strongly preferred. Experience with CRM systems; Salesforce experience preferred. Direct experience of investigating and following up overdue invoice receipts through direct interaction with customers’ accounts payable personnel. Competent Microsoft Excel skills and comfort working with operational and financial data, including Ability to reconcile information across multiple systems. Strong attention to detail and commitment to data accuracy. Strong organizational skills with the ability to independently manage multiple tasks and activities Excellent written and verbal communication skills.

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