Accounts Receivable Clerk

Position Summary: The Accounts Receivable Clerk is responsible for supporting the company’s accounts receivable function, including customer invoicing, payment processing, account reconciliation, collections follow-up, and maintaining accurate customer account records. The ideal candidate is organized, detail-oriented, comfortable following up with customers regarding outstanding balances, and able to manage multiple priorities while maintaining accuracy and professionalism. --------------------------------------------------------------------------------------- Key Responsibilities: Accounts Receivable & Billing Prepare and issue customer invoices accurately and on time. Review invoices for appropriate pricing, supporting documentation, purchase order numbers, and other billing requirements Process customer payments and apply payments to the appropriate invoices and accounts. Maintain accurate and up-to-date customer account information. Process credit notes, adjustments, and account corrections as required. Investigate and resolve billing discrepancies and unapplied payments. Collections & Customer Follow-Up Monitor accounts receivable aging and identify overdue customer accounts. Contact customers by email and telephone regarding outstanding invoices. Send account statements and payment reminders. Follow up consistently on past-due balances and document collection activities. Work with customers and internal teams to resolve invoice disputes or payment issues. Escalate significantly overdue or problematic accounts to management when appropriate. Reconciliation & Reporting Reconcile customer accounts and investigate discrepancies. Assist with month-end accounts receivable reconciliation. Prepare aging reports and other accounts receivable reports as requested. Ensure payments, credits, adjustments, and invoices are recorded accurately. Maintain organized supporting documentation and customer correspondence. General Accounting Support Respond to customer inquiries regarding invoices, statements, account balances, and payments. Work closely with sales, operations, customer service, and accounting teams to resolve account issues. Assist with filing, document management, data entry, and other accounting-related administrative duties. Support the accounting team with additional tasks as required. --------------------------------------------------------------------------------------- Qualifications & Experience: Minimum of 3 to 5 years of experience in accounts receivable or a similar accounting role. ERP System Knowledge: Familiarity with ERP systems, particularly Prophet 21 (P21), is highly advantageous. --------------------------------------------------------------------------------------- Skills: Strong attention to detail and organizational skills. Proficiency in Microsoft Office Suite, especially Excel. Excellent written and verbal communication skills. Ability to work independently as well as part of a team in a fast-paced environment. --------------------------------------------------------------------------------------- About Us Calibre is a leading North American supplier of food packaging solutions, tailored to the foodservice, retail, processor, jan/san, healthcare and institutional markets. We offer a broad range of products specializing in eco-friendly and sustainable materials . We are committed to delivering innovative solutions that help our customers operate more efficiently with smart, cost-effective products. With over 5,000 products from 300+ manufacturers , we are a trusted single-source partner for packaging across Canada and the United States. Founded in 1985, we are a family-owned and operated business with a strong reputation for reliability, service, and long-term partnerships . Headquartered outside of Toronto, Calibre operates multiple distribution centres in both Canada and the US, and we use our own fleet of trucks and extensive logistics network to deliver products where our customers need them…

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