Accounts Receivable Agent – The Americas

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description SUMMARY DESCRIPTION: Manage accounts receivable activities according to company requirements by providing financial, clerical, and administrative services that result in consistent and timely payment of invoices. WHAT YOU DO: Tasks and Duties Monitoring and managing accounts for the timely collection of all open invoices. Review data to identify A/R risk, unresolved payment issues, gaps in internal and external processes, and payment trends. Proactively identify challenges in our credit and collections process and assist the network in developing action plans to improve. Provide visibility to credit and collections status, high-risk areas, and issues. Carry out collection and reporting activities according to specific deadlines. Support ad-hoc data analysis requests. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Effective communication with each customer or payment center on all open invoices with escalations on items that are at-risk or past due. Update internal systems with detailed collection notes listing actions and timely follow-up. Build and maintain strong, collaborative relations with customers, payment centers and the internal network. Reconciliation of accounts Maintain accounts receivable customer profiles. Physical Demands Use of standard office equipment - a computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker Functions performed primarily while seated at a desk Expeditors Key Performance Expectations This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position. Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration: Displays a…

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