Account Operations Specialist - Drayage/Intermodal

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee's best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success. About MegaCorp Logistics: Ranked as a Top 30 brokerage company and among the Top 100 logistics companies in the U.S., MegaCorp Logistics is a fast-growing third-party logistics (3PL) company. Our success is driven by our people, our culture, and our commitment to finding creative solutions for our customers. Our team brings decades of experience in the logistics industry, and we are always looking for motivated, competitive, and relationship-driven individuals to grow with us. At MegaCorp, you're more than a number. We provide the training, tools, mentorship, and support you need to build a successful career while working in a fun, fast-paced, high-energy environment. We offer a competitive benefits package, earning and advancement opportunities, medical/dental/vision coverage, 401(k) matching, paid time off, and additional employee perks. Position Summary: The Account Operations Specialist – Drayage/Intermodal supports Account Managers and internal teams by coordinating daily freight operations for drayage, intermodal, port, rail, and container-related transportation services. This role helps ensure accurate execution, carrier coordination, shipment visibility, billing accuracy, service quality, and customer satisfaction in a fast-paced logistics environment. Compensation and On Target Earnings: $45,000 - $55,000 salary 25% uncapped commission paid monthly Key Responsibilities: The following duties represent the essential functions of this role. They are intended to describe the general nature of the position and may change based on business needs. Employees may be required to perform additional duties as assigned. Support Account Managers in servicing assigned customer accounts, including drayage, intermodal, port, rail, and container transportation needs Build and maintain relationships with primary and secondary carriers, drayage providers, intermodal partners, and other transportation vendors Evaluate and select carriers based on performance, cost, equipment availability, safety, insurance coverage, service history, and operational requirements Analyze carrier performance, service trends, shipment activity, and operational issues to identify opportunities for improved service, efficiency, and cost control Negotiate carrier rates in both spot-market and contract environments Schedule, dispatch, monitor, and track freight loads to ensure on-time pickup, transit, delivery, and completion while proactively resolving transportation issues, including delays, weather impacts, port congestion, terminal disruptions, equipment availability, and appointment changes Serve as a liaison between customers, Account Managers, carriers, shippers, receivers, terminals, rail providers, and internal departments to ensure effective communication and issue resolution Support drayage and intermodal shipments by coordinating port, rail, and container movements while maintaining knowledge of market conditions, capacity, and service expectations Resolve service issues with a focus on customer satisfaction, operational excellence, and cost control Ensure fiduciary responsibilities, accessorial charges, carrier costs, customer fees, and related documentation are…

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