Account Manager (Logistics)

Position description: Cruise Ops Account Manager Reports to: Managing Director Location: This role is based in Inwood NY 11096 Key Responsibilities: Coordinate and facilitate all ocean freight export operational processes including, but not limited to, carrier freight/drayage bookings, documentation, AES, preparation of warehouse picking lists and the tracking of global shipments Input accurate data and shipment details into the company's CRM platform Consults with clients by providing exceptional customer service pertaining to all logistics needs and freight movements Takes initiative to strategically address/resolve all shipment/carrier delays, customs holds, documentation errors, revisions to carrier ETD/ETA schedules and other unexpected issues that occur Demonstrates the ability make executive operational decisions timely on a day-to-day basis Communicates with customers, carriers and truckers on shipment status and/or delays both verbally and via email when needed during in and non-office hours Establishes and maintains relationships with all domestic carriers/vendors/foreign agents Coordinates movement of freight for clients with internal departmentsoverseas agents when necessary to resolve issues expeditiously Works to upsell current clients on additional value of Horizon's product and service offerings when the opportunity arises Experience with vendor invoice review, auditing and billing reconciliation Diligently adheres to all internal operational procedurespolicies, while taking initiative to present process improvement initiatives to existing workflows Other tasks as assigned The Ideal Candidate Minimum of 5+ years experience in logistics Must have knowledge of ocean export/import procedures including documentation and regulations Experience with cruise logistics, specifically perishable shipments Demonstrates the ability to clearly articulate via both email and phone to multiple audiences Pays attention to detail, is proactive in preventing errors and avoiding penalties Possesses time management skills to work under pressure with tight deadlines; able to pivot when circumstances change, recover from setbacks and rise to new challenges. Has good interpersonal skills and has a team mindset Computer literate with experience with Word, Excel and PowerPoint Education High School Graduate, college degree a plus Industry certifications a plus (Hazmat certified)

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