Account Manager

Account Manager Fide Freight | Grand Rapids, MI | Full-Time About Us Fide Freight is a family-owned freight brokerage and logistics company headquartered in Grand Rapids, Michigan. Founded in 2019, we quickly made our mark by solving some of the industry's toughest transportation challenges and we haven't slowed down since. We specialize in hard-to-cover freight, including expedited, over-dimensional, cross-border, multi-drop, and compliance-heavy shipments. With one of the largest networks of independent carriers in the country, we connect shippers with the right truck for every load across all 50 states. At Fide, we choose service over size. Our focused teams deliver personalized, above-and-beyond service on every shipment. We hire with intention, develop professionals with careers in mind, and heavily protect our culture and our people. The Role As an Account Manager, you’ll own the day-to-day relationships for an assigned group of customer accounts. That covers quoting, building shipments, billing and account performance. You’ll also find and act on growth opportunities within those accounts. You’ll work closely with our Account Executives and Carrier Sales team, and you’ll report to the Operations Manager. What You’ll Do Serve as the main contact for your customers, with fast, professional responses and strong rapport Quote customer opportunities and enter them in our quoting tool when an account has no dedicated pricing resource Build and enter shipments accurately within the TMS with all load and service requirements, and update them as things change Get customer approval on accessorial charges (lumper, detention, etc.) and bill them correctly Make sure every order is billed completely and on time, and collect proof of delivery (POD) to close out loads Keep your accounts’ load board accurate, fixing discrepancies as they’re flagged and spot-checking regularly Report monthly revenue, gross profit, load count and variance for each account Track volume and margin trends, and explain the reasons behind growth or decline, not just that it happened Help prepare Monthly and Quarterly Business Reviews (MBRs/QBRs) with customers Find new lanes and opportunities in your accounts, and work with Account Executives and Carrier Sales on the strategy to win them Help with new business rollouts and suggest improvements to our processes (SOPs) What You Bring 2+ years of experience in freight brokerage, logistics or transportation Strong communication skills and a quick response time Comfortable working with numbers: revenue, margin and trend reporting Detail-oriented with order entry and billing Proficient in Microsoft Office, Excel and Outlook Nice to Have Account management or customer-facing sales experience Experience preparing or presenting customer business reviews Why Fide Freight? Fide Freight is a family-owned logistics company where iron sharpens iron. We invest in our people with top 5% industry compensation, full medical and dental coverage, 401(k), a month wellness reimbursement, and PTO that grows with you. If you're ready to do the best work of your career alongside a team that matches your drive, apply now! Fide Freight is an Equal Opportunity Employer and a drug-free workplace. Pay: $55,000.00 - $115,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Experience: 3PL: 2 years (Required) Work Location: In person

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