Account Manager - Bilingual French

Location: Hybrid position, serving client in Mississauga, Ontario Travel: Will manage multiple locations. Must be willing to travel up to 50% to sites. The remaining 50% will be working remotely from home. Position Overview: This Account Manager will have exposure to a wide range of business activities at SDI and reports to the SVP, Digital Supply Chain Program. The Account Manager is responsible for overall client satisfaction on a day-to-day basis, successful and smooth delivery of SDI’s value proposition and the fulfillment of all contractual obligations for assigned client(s). Clients that are considered program accounts will have multiple locations, have complex operating models and are considered strategic to SDI due to growth potential opportunities. The Account Manager role serves as the client advocate with SDI corporate and will drive transactional and tactical excellence while also acting a strategic business partner. On the client side, this person leverages their knowledge of procurement, digital supply, inventory management and operations experience to represent SDI as the subject matter expert. The Account Manager will interact directly with a diverse team of personal responsible for providing different facets of our value proposition to our customers and insure performance that is best in class across a singular account with multiple site locations. The Account Manager will effectively deliver the performance management program to all client employees and be responsible for preparing and facilitating the program’s direction and presenting the program’s KPI’s, milestones, and service delivery to the customer’s management team. The Account Manager will function as the primary client interface. As this is a client facing role, this person must have a credible presence as a subject matter expert and deliver best in class value to the clients. The right candidate will be able to capture, interpret and drive continuous improvement of established site metrics and key performance indicators (KPI’s). This role will be responsible for the administration and delivery of services to established service level agreements at the site level. This person will also insure all local transactional issues such as purchase order and invoice issues are resolved quickly and effectively. On the SDI side, the Account Manager is required to work within a matrix organization to drive stated objectives. As such, this position requires exceptional communication skills and relationship building abilities with leaders across the organization including functional areas such as account management, engineering services, sourcing, procurement, human resources, finance and information technology. The Account Manager will have financial management responsibilities for each client and site location requiring the ability to deliver to annual revenue, expense and profit goals. To do so, this position requires the ability to align organizational strategy to specific plans to deliver results. Additionally, this role requires project management experience to control the various innovative projects being delivered at each client location. Job Responsibilities: Technology – Position requires familiarity and comfort in utilizing and defining current technology to deliver client automated visibility to supply and fulfillment. Such technologies include eCommerce plugins, personalized recommendation engines, advanced analytics services, inventory tracking solutions, custom product builders, chatbots etc. all part of a truly digital supply chain. Leadership – This individual must possess strong leadership and influencing skills. Demonstrated ability to champion organizational initiatives across the entire value delivery system – clients, internal operations and site delivery staff. Proven ability to operate with a high degree of autonomy and professionalism. Exceptional written and verbal communication skill…

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