Account Manager

3PL Account Manager Pay: $23.00 - $27.00 Hourly Job Type: Full-time Department: Account Management Reports To: VP Customer Ops About the Role Pyvott Fulfillment is looking for a confident, proactive, and experienced 3PL Account Manager to own and grow the relationship between Pyvott and our fulfillment customers. In this role, you will be the face of Pyvott to your customers. You will own all communication between Pyvott and your accounts. That means delivering good news and bad news with confidence and honesty, and following every issue through to resolution. You will also keep freight and orders moving day to day: scheduling LTL pickups, adding inbound and outbound shipments, entering orders manually, and making sure non-standard orders get across the finish line. This position is a great fit for someone with hands-on 3PL experience who is an exceptional problem solver, communicates with confidence, and takes full ownership of the customer experience. What You'll Do Own, cultivate, and nurture the relationship between Pyvott Fulfillment and assigned customers. Serve as the face of Pyvott and the primary point of contact for all customer communication. Confidently deliver both good and bad news (delays, errors, inventory discrepancies, carrier issues) with honesty, a clear explanation, and a plan to resolve. Respond to customer questions, concerns, and requests promptly, and keep customers informed before they need to ask. Schedule LTL pickups and coordinate with carriers and the warehouse to ensure on-time departures. Add and manage incoming and outgoing shipments in our warehouse management system. Perform accurate manual order entry when orders do not flow through integrations. Shepherd non-standard orders (special projects, kitting, retail/B2B requirements, rush or custom requests) across the finish line. Investigate customer issues, identify root causes, and work with internal teams to drive resolution. Find creative, practical solutions when standard processes don’t fit the customer’s needs. Coordinate the onboarding of new customers into Extensiv and work closely with Fulfillment Operations during new customer and product launches. Help prepare customer agreements, including pricing, guidelines, shipment quantities, and other account requirements. Generate and review reports related to customer inventory, orders, and fulfillment activity. Identify opportunities for additional services or account growth when appropriate. Perform additional account management responsibilities as needed. What We're Looking For We’re looking for someone who is: An exceptional problem solver who doesn’t stop until the issue is resolved. A confident, candid communicator, both verbally and in writing, who can deliver tough news professionally. Calm and solution-focused under pressure and during escalations. Detail-oriented, especially when entering orders and shipments. Highly organized and able to manage multiple accounts, priorities, and deadlines. Knowledgeable about how a 3PL warehouse operates, from receiving to shipping. Comfortable working in a WMS, carrier portals, spreadsheets, and other software. Collaborative and comfortable working closely with warehouse and operations teams. Professional, dependable, and accountable. Qualifications 2+ years of experience in account management, customer success, or customer service within a 3PL, fulfillment, or warehouse environment (3PL experience required). Hands-on experience scheduling LTL freight and coordinating with carriers. Experience with Extensiv strongly preferred; experience with other WMS platforms will be considered. A proven track record of solving complex operational problems and managing difficult customer conversations. Proficiency with Microsoft Office (especially Excel). No degree required. We value real-world 3PL experience over formal education. What Success Looks Like A successful Account Manager doesn’t simply respond to customer questions. Th…

View the full posting and apply