Account Manager

Company Description Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world. What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success. Job Description Job Description We are looking for a Local Account Manager who is passionate about developing customers, building relationships, and growing business. This role goes beyond maintaining the business we already have. We need someone who is curious, proactive, commercially minded, and motivated to uncover new opportunities for Expeditors. The successful candidate will take ownership of assigned customer relationships while continually looking for ways to deepen those relationships, understand the customer's business, and create opportunities for growth. The Account Manager will be expected to understand more than what we currently do for a customer. We want someone who wants to learn how the customer operates, what they are trying to accomplish, what challenges they face, where they are growing, and where Expeditors can provide additional value. This is an opportunity for someone who enjoys connecting with customers, asking good questions, developing relationships throughout an organization, and turning what they learn into meaningful business opportunities. Success in this position will require both excellent customer management and a strong business development mindset. Key Responsibilities Business Development & Growth Actively identify and pursue opportunities to retain, develop, and grow business within assigned accounts. Develop a strong understanding of each customer's business, supply chain, priorities, challenges, and objectives. Look beyond the business we handle today to identify opportunities for additional Expeditors products, services, locations, and solutions. Demonstrate curiosity by asking meaningful questions and using customer knowledge to uncover needs and potential opportunities. Build and actively manage a pipeline of business opportunities, maintaining consistent ownership and follow-up. Turn customer needs and challenges into actionable opportunities by collaborating with the appropriate internal teams. Take ownership of business development activity and maintain momentum from initial discovery through solution development and implementation. Look for opportunities to introduce value-added solutions that strengthen the customer relationship and differentiate Expeditors. Customer Development & Relationship Management Manage assigned customer accounts and maintain strong, consistent customer relationships. Develop relationships beyond the primary point of contact and across different levels and functions of the customer's organization. Become a trusted resource by understanding what matters to the customer and connecting those priorities to Expeditors' capabilities. Lead meaningful customer conversations that address both current performance and future business opportunities. Participate in and lead customer meetings and business reviews with clear objectives, actionable follow-up, and a focus on creating value. Deliver a high level of customer service while using strong service performance as a foundation for deeper relationships and future growth. Account Ownership & Execution Partner closely with Product, Operat…

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