Account Manager
Revamp FulfillmentAbout Revamp Fulfillment Revamp Fulfillment is a growing third-party logistics (3PL) company providing warehousing, order fulfillment, kitting, and inventory management services for e-commerce brands. We pride ourselves on reliable operations, strong client relationships, and delivering an exceptional fulfillment experience. We are looking for a proactive, organized, and client-focused Account Manager to serve as the primary point of contact for assigned client accounts and help support our continued growth. Position Overview The Account Manager will own day-to-day client communication, monitor account performance, coordinate with internal warehouse teams, and ensure clients receive accurate, timely, and reliable service. The ideal candidate is an excellent communicator who takes ownership, solves problems independently, and can balance multiple client priorities in a fast-paced logistics environment. Compensation and Benefits Annual Salary: $65,000 Health Insurance: Employer-provided health insurance benefits. Quarterly Performance Bonus: Eligible for quarterly bonuses based on individual performance, client retention and satisfaction, fulfillment service levels, and achievement of established account management goals. Paid Time Off: 15 days per calendar year. Paid Company Holidays Schedule: Full-time 8:30am-5pm, Monday–Friday, in-person. We believe in rewarding employees who take ownership, deliver exceptional client service, and contribute to the long-term success of Revamp Fulfillment. Quarterly performance bonuses provide an opportunity to earn additional compensation based on measurable results and achievement of company goals. Key Responsibilities Client Relationship Management Serve as the primary point of contact for assigned client accounts. Build strong, long-term relationships with clients through proactive communication and reliable follow-through. Respond promptly to client questions, requests, and concerns. Conduct regular account reviews and provide updates on fulfillment performance, inventory, and outstanding issues. Identify opportunities to improve client satisfaction, retention, and account growth. Fulfillment and Operations Coordination Coordinate with warehouse leadership to ensure client orders, receiving, kitting, and fulfillment projects are completed accurately and on schedule. Monitor order volumes, inventory levels, fulfillment exceptions, and backlogs. Investigate and resolve shipping errors, inventory discrepancies, delayed orders, and other service issues. Communicate client priorities and special handling requirements to the warehouse team. Follow issues through to resolution and keep clients informed of progress. Account Performance and Reporting Track key account metrics, including order volume, fulfillment accuracy, turnaround times, and service-level performance. Prepare client reports and communicate trends, challenges, and improvement opportunities. Maintain accurate account documentation, client requirements, SOPs, and project records. Help coordinate new client onboarding, account implementations, and changes to existing fulfillment workflows. Identify opportunities for additional services and account expansion. Internal Communication and Process Improvement Work closely with warehouse management, receiving, inventory control, and leadership. Establish clear expectations and accountability for client requests and deadlines. Help develop standardized processes that improve communication, efficiency, and client experience. Escalate significant operational or customer issues to leadership when appropriate. Qualifications 2+ years of experience in account management, customer success, logistics, fulfillment, or a related field preferred. Experience in a 3PL, e-commerce fulfillment, warehousing, or supply chain environment is a strong plus. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Ability to manage multiple accounts, deadl…