Account Executive

A FirstCall Mechanical Company ACCOUNT EXECUTIVE Location: Tampa, FL WHO IS FIRSTCALL MECHANICAL? FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Mechanical not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. BENEFITS OVERVIEW FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: Competitive Weekly Pay Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program Generous Referral Bonus of $2,500 per referral Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances POSITION OVERVIEW We are looking for a highly organized and customer-focused Account Executive to serve as the primary point of contact for one of our key commercial clients. This role is responsible for managing the day-to-day client relationship, coordinating projects and service needs, and ensuring work is completed successfully, on time, and to the customer’s expectations. The ideal candidate will build a strong partnership with the client while working closely with our operations, service, engineering, and project management teams to ensure a seamless customer experience. JOB RESPONSIBILITIES Serve as the primary point of contact and dedicated resource for the assigned commercial client Build and maintain a strong, long-term relationship with the client and proactively identify their needs Manage the client’s portfolio of HVAC/mechanical projects, service needs, and ongoing work Coordinate projects from initial scope through completion, ensuring timelines, budgets, quality, and customer expectations are met Conduct regular client meetings and site visits to understand needs, review project progress, and address concerns Coordinate with operations, service, engineering, project management, and field teams to ensure successful project execution Develop project schedules, track milestones, and communicate updates, changes, and potential delays to the client Review project scope, estimates, proposals, change orders, and other client documentation for accuracy Proactively identify and resolve issues, serving as the liaison between the client and internal teams Ensure timely follow-up, communication, and after-sales support throughout the client relationship Monitor project and account performance, maintain accurate records, and provide regular updates to leadership Identify opportunities to expand services within the client relationship and support additional business needs Maintain accurate client and project information within CRM and other company systems QUALIFICATIONS 3+ years of experience in account manag…

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